Teams | Collaboration | Customer Service | Project Management

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Effective Communication Strategy For A Small Business: A Step-By-Step Guide

To be successful in business, it's important to have a great communication strategy. But what does that give small business projects? This blog post will discuss the best ways to communicate with your customers in 2022. We'll also present practical tips on creating a communication strategy that works for your business. Use these tips to build better relationships with your customers and increase profits!

Difference Between Risk and Issue in Project Management

Project management encompasses a wide range of activities, in which everyone involved in the task strives to achieve a common goal. Risk management is one of those activities, and it refers to the identification, assessment, and response to any events that could adversely affect the project. On the other side, there are issues – problems that have already arisen and are inhibiting successful project completion.

How to Increase Business Productivity with Partner Onboarding Software

Getting businesses to sign up for your partner program is a major achievement. But that won’t have a positive impact on your own business until they become productive partners. Learn how to achieve this using the simplest method possible – partner onboarding software.

An unrecognisable improvement: Element's new design is here!

Coming soon to a mobile device near you, the redesigned layout brings big changes to your Element app. With a focus on improving our users' workflows, we’ve ensured the app is cleaner, easier to browse, and faster to navigate, while keeping all the Element goodness! Over the last few weeks and months our mobile teams have been working hard researching, designing and building a new home page for both iOS and Android Element apps.

How to enable secure collaboration and 9 tools to help you do it

Secure collaboration isn't just limited to board meetings at the workplace. Given the increase in remote work, there's been a boost in the number of tools that make online collaboration possible and productive - and effective collaboration sets successful teams apart from those that are not.

Brian Skramstad on Implementing Problem Management for Customer Satisfaction

When it comes to problem management, many businesses focus on automating repetitive tasks like password resets. But while this can help reduce the overall number of problems, it doesn't address the root cause of the issue. That's where trend analysis comes in. By looking for patterns and trends, businesses can identify potential problem areas and take steps to improve them. This not only helps to reduce the number of customer service issues but also improves customer satisfaction.

Importance of strong organizational culture: the critical "immune system" of a vital company

Did you know we drink 517 million cups of coffee every day in the U.S.? Those 3.1 cups per person add up to one whopper of an industry. And it’s no surprise who’s at the top of the coffee game: Starbucks. But there’s an alternate timeline out there with no pumpkin spice lattes. One where CEO Howard Schultz didn’t return to the helm in 2008 to turn the company around in the wake of store closings, widespread layoffs, and a significant drop in share price. How did he do it?

Time Budget: a Powerful trick to Get All Done in Time

Let's start this article with a short story. The story is about a dreamer, a passionate enthusiastic man having smart qualities to accomplish his goal. Having all his positivity in the workplace with a handsome, desired job, he becomes the antagonist of his dream. How! The only thing that makes a hero a loser is not utilizing his time properly. That's why the term " Time Budget" comes in the line.

50 Customer Service Statistics You Need To Know (Updated For 2023)

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies are equally praised for the exceptional support they provide, while others are relentlessly chastised for failing to deliver. Below, we want to show you how that perception has become reality with 42 customer service statistics you need to know for 2021.