After working with and interviewing hundreds of agency owners on my podcast Agency Life, one thing seems to ring true for all—the journey to starting an agency is often wide and varied. And while that path is different for everyone, their backstories are unanimously fascinating. Most agency owners I’ve spoken to had never run a business before starting their agency, but they had a deep passion for helping other businesses grow.

Whatever your organization does, there’s always opportunity for improvement, and sometimes the best way to find them is by checking in on the end users themselves. It’s a tricky thing to accomplish, to be sure, since there are a lot of intangible factors that play into how an employee might be feeling about their experience at any given moment.

Prioritizing a few customers over everyone else can be a major drag on your flywheel.

To build relationships at work that, well, work, communication is crucial, especially now that hybrid work is on the rise. With the majority of global knowledge workers spending a mix of time in the office and remote, according to the Future Forum’s pulse study, the challenges of workplace communication are also growing. Information overload, digital distraction, knowledge silos, and overlapping communication tools can hinder collaboration.

According to Joblist’s Q3 2021 Job Market Report survey 73% of currently-employed workers say that they are actively thinking about quitting their jobs and finding a new job. So what does that mean exactly? It means that as the “Great Resignation” continues, companies need to focus on employee retention strategies.

Just because they’re the captain of the ship doesn’t mean they’re rowing in the right direction. Give feedback to keep yourself and the whole team afloat.

We all have journeys in life. Rarely do these plans go as expected. Some people fight the direction, believing that the only goals for their life and career are those precisely mapped out with extreme detail. When life throws them a jolt, it can be disconcerting. Some people fall apart. Other people like to take the path that comes to them. People like Andréa Maria Cecil Topper, Director of Internal Communications at Guardant Health,

We’re excited to share our new Spring ‘22 release, Hotaka. This release helps further employee engagement and personalization with a range of new enhancements. Here is a quick overview of this release: With this release, we also previewed some future capabilities that are entering an early adopter phase.

Admittedly, it’s been a minute since I’ve dusted off my crystal ball – closer to the length of a global pandemic. I made some predictions about the future of CX back in 2018, and certainly a lot has changed since then. During the past few months, I’ve been thinking a lot about this quote from futurist Roy Amara: “We tend to overestimate the effect of technology in the short run and underestimate the effect in the long run.”

For business owners, and those in charge of HR, accurate time tracking is crucial for safety, ensuring fair pay, and keeping costs down. But dealing with lost, ripped, crumpled and coffee-stained paper timesheets is not only time consuming, but stressful too. That is why many turn to ClockShark, a mobile app with a GPS function that automatically tracks time and completes employee timesheets. However, ClockShark is not the only time tracking mobile app on the market.