The concept of ESG (Environment, Social, and Governance) is an emerging trend among organisations and investors. In Singapore, more investors are now demanding companies to report their sustainability impact, issues, and efforts, alongside financial factors of their annual performance. Hence, this focuses on integrating ESG factors into business operations. Policymakers and regulating authorities are now rolling out requirements and standards with measurable targets and objectives.

Getting started with a new ITSM tool can be intimidating - but migrating from one service desk tool to another is likely much more complicated. Over time, there’s so much data, not only from your tickets but also your knowledge base, users, and so on. Moreover, the company is comfortable using the software, they know how to navigate and interact with the interface. So, it’s very rational to fear a platform change.

Node 12 LTS is coming to an end, so let's see what you can do to make the transition fairly simple and painless for your team.

If you want to run your team agilely, you need a successful sprint review meetings process. This is a meeting where the team demonstrates what they have accomplished in the last sprint and discusses what they will do in the next one. As with any Agile meeting, the goal is always to keep the whole process focused on specific objectives. This means that a successful sprint review meeting is well-organized and runs smoothly.

Trying to keep track of several conversations in one timeline at once can often feel (and look) like long division! Cross-talk, replies, and reactions make your timeline feel disjointed and messy. It’s less than ideal, especially if you use Element to enhance your productivity. Threads help you separate conversations from the main timeline.

The first rule of change management is that people don't like to change, and anyone involved in managing a major change will tell you this is all too true. WIIFM is an acronym that stands for What Is In It For Me. In essence, it’s a truth that leverages some cold, hard facts about human nature to actually facilitate change. So, while it’s a bit of philosophical insight, it’s also a useful tool for organizational change. WIIFM helps by doing three things.

Last fall, we published a post on how despite the ongoing impact of Covid-19, Courier would remain committed to keeping our office in San Francisco and focusing our hiring efforts on local talent in the Bay Area. As the company has evolved, we’ve decided to shift our approach to a remote-first model.

Uncertainty has abounded for businesses in the past 24 months. Whether they adapted to operational transitions, supply chain disruptions, or hiring challenges, unpredictability was par for the course. Assessing this unpredictable business landscape, The New York Times notes, “at companies large and small, new and old, public and private, 2021 was a year that played havoc with expectations.

The Help Desk Agent position at any IT Service Management operation is paramount to their longevity and success. Service desk agents require several skills since they are the ones in charge of bridging the gap between users and the company by acting as a point of contact for inquiries or problem-solving from a technical standpoint.