Digital transformation in the public sector is already a reality. More than ever, public sector organizations are becoming aware of their need for digitalization. Even so, change is not always easy since public-sector organizations have high standards and specific requirements for online solutions. Data privacy is government agencies’ top concern; they’re the ones that should set the bar when it comes to protecting users’ information.

Research shows that teams that are too connected can develop a serious blindspot – here’s how to avoid it.

We were pretty happy to use Skype during the last decade. Skype has managed to become a synonym for instant communication just like Xerox used to be a synonym for photocopying. We’d ask people to meet on Skype, and added our Skype names to the email signature. It’s also been a part of our everyday life at work. Then Slack popped up in 2013 and turned the world of business communication upside down. Was it the first app of a kind? No.

When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. In customer care cases, it’s important to be professional yet empathetic, and always remember the purpose of customer support, uplifting your customers and driving retention.

In this post, we’ll share how Buddy Punch (our attendance management system) can help you: We’ll also list four other attendance management systems for employees so you can see what your options are and make a well-rounded choice.

For the modern customer service representative, a day in the life can be pretty rough. Nonprofit newsroom ProPublica interviewed numerous customer service reps, uncovering some shocking insights into the day in the life. ​​For instance, afraid to call in sick after being warned of getting in trouble for doing so, one worker paused her calls to throw up.

Looking for a way to align your business goals, improve your internal processes, and refine your strategy? If the answer is “yes,” a balanced scorecard could be just what you need. When used correctly, a balanced scorecard helps businesses identify the best growth opportunities. It focuses on a range of different business areas, allowing leaders and managers to align their goals and keep employees on the same page, no matter what their role is in the company.

Every writer knows the terror of the blank page. You can have a whole cast of fully fleshed-out characters, a vivid setting, and an awesome idea. But what do you do after you type “Chapter 1”? If your stories always lose focus once you start working on them, you might need to do some planning first. A plot diagram keeps you from getting lost while you tell your story. It’s like a map you can follow on your expedition through the lands of creativity.

The desire of firms to maximize workforce productivity at every level of the company spun the concept of employee control. Despite its off-putting name, the overarching goal of employee control is actually to help employees effectively achieve their potential within the workspace. This article discusses employee control systems and the accompanying technology that helps make these systems effective.

As unfortunate as it is, having poor experiences with businesses seems to be a universal truth for everyone in the 21st century. Even with the internet and all of the conveniences of the digital age, products still don't arrive, they break, or they don't operate the way they are supposed to. On a basic level, disappointment is inevitable.