Customer satisfaction has been dropping in the US since about 2018, according to the American Customer Satisfaction Index (ACSI). The question is why, especially when so many companies are trying hard to meet customer needs on a variety of fronts. There are some general trends that offer clues—for example, customer expectations keep rising. Customers have become much more critical of everything, whether it’s product quality, delivery, or customer service.

When it comes to relationships between individuals, building trust isn’t a very difficult thing to do. It typically requires only a few points of relatability—movies or books you both enjoy, places you’ve visited, and so on—until a level of camaraderie is established. The task becomes infinitely harder, however, when it comes to sales relationships.

Searching the keyword of Todoist alternatives signifies that you are not already satisfied with the tool and you are looking for alternatives to switch to. Here in this article, we would review some of the limitations of Todoist that might be the reason for the inefficiency of your project management, and we would introduce the top 20 Trello alternatives together with their prices for your business.

As a paralegal, you spend countless hours doing research, preparing legal documents, and interacting with the opposing counsel. But all this effort is in vain if you do not keep track of your billable work hours. Fortunately, you can use a paralegal timesheet template to document your working hours and ensure accurate and quick payment for any legal service. In this article, we’ll give you three handy paralegal timesheet templates you can download and use today.

We are happy to share that Rocket.Chat 4.2.0 is out. 🚀 This version brings many new features and improvements to give our clients more data control and provide a better omnichannel experience. Let's see what's new with Team Collaboration, Omnichannel, and Marketplace. Please visit the official release notes for the whole list of improvements and bug fixes.

Users are the best product manager. Let’s see how we achieved product-market fit at apploye by listening to our users & all the things we learned along the way.

Social media is now a valuable part of many brands’ customer service strategies. While you can use almost every major platform like Linkedin, Facebook, Instagram for connecting with your customers, Twitter has become a personal favorite for customers to report any grievances or share their feedback.

Last week, the Wall Street Journal published an article titled It’s Time to Get Rid of the IT Department. It’s paywalled, so those without a subscription might not be able to read it, but the gist of it is this: IT departments are the lumbering remnants of a bygone era, and as such should be put out to pasture.

Identify employees at risk of suffering burnout and implement proven strategies for keeping them focused, productive, and fulfilled.