We know about the “new normal” and “new ways of working” because of the COVID-19 pandemic. For numerous companies, the pandemic shifted the workforce to remote, even if it was temporary. However, more companies are now hiring fully-remote employees even if a large portion of their workforce will return to the office. At the same time, other companies have implemented a hybrid or fully-remote workforce.

A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. But in order to achieve this, companies need a way to quickly analyze customer data and act on it. According to the Zendesk Customer Experience Trends Report, businesses that leverage customer data see 36-percent faster resolutions and a 79-percent reduction in wait times; they also solve four times the number of customer requests.

Let’s start with the basics: What is a customer touchpoint? To put it simply, a customer touchpoint is any time a consumer interacts with your brand, whether that’s through an employee, a website, an advertisement, or an app. And the experiences consumers have with those touchpoints can shape how they view your company.

Traditionally, virtual assistants handled day-to-day processes such as scheduling appointments, responding to emails, confirming travel itineraries, etc. But these days, you can hire a virtual assistant (VA) for virtually any task performed online. For instance, you can hire a VA to develop your website and handle your social media marketing. In this article, we’ll highlight the 10 best virtual assistant countries for outsourcing various tasks to VAs.

To drive better engagement and truly transform customer experience (CX), it's critical to make as much helpful—and current—data-driven information available via self-service. Determining where you are, today, and developing a strategy for advancement can be greatly assisted with the help of an experienced partner. Especially one who can share—and amplify—your vision.

Minimizing distractions when working from home is an ongoing battle. We show you how to get rid of the mental clutter and retain your focus. Working from home poses a myriad of challenges, but distractions are perhaps one of the biggest that we constantly need to overcome. Whether it's other people, children, that load of laundry that needs doing, or simply trying to adapt to the work/life balance in the home environment, there are so many ways our attention is diverted.

Check the top time tracking apps for the individual contractor, aka freelancer, that you need a time tracker to fit your personal needs. If you are on a hunt for time-tracking apps, then you are in for a treat. As you have seen by now, every tracking app accomplishes basically the same result. Then how do you choose the best time tracking app? The answer is simple. Usually, time tracking apps are built for remote teams. Their features fit with teams comprising a large number of people.

Get a comprehensive comparison on leading time tracking apps; Hubstaff, Time Doctor and Check their features, pricing and reviews. With the fast and rapid growth of remote working trends, the organizations and individuals look forward to time tracking and employee monitoring systems. There are thousands of online tracking software. So, it is hard to find the best-suited app for your own. To ease your search, I represent some of the most renowned tracking apps with each app's ins and outs.

It’s easy to talk about being a customer-first organization. It’s comforting to think that everyone in the organization puts the customer first. This attitude should, in theory, lead to happier customers, better business outcomes, and the type of place anyone would love to work. But defining and executing a customer-first strategy is not as organic as it might seem.

If you've ever been responsible for planning and delivering a project, you know just how many moving parts fall into a project life cycle. First, you have to decide why this project is taking place and what it will accomplish. Then comes the task of planning, assigning, and setting deadlines. Of course, your project milestones need to be tracked every step of the way. Finally, the entire project needs to be delivered to your client on time and on budget. That’s a lot to plan and manage.