Mattermost v5.36 is generally available today. This release includes the following new features (see changelog for more details): Enterprise Edition All Editions

With every little piece of valuable information in the cloud depending on good security mechanisms, it’s smart to take extra steps to protect your team’s and customers’ data without sacrificing user experience. After this product update, you can do exactly that by integrating your preferred single sign-on platform with Scoro. Plus, from now on, effortlessly set up team meetings with clear insight into your team’s schedule and resource availability.

Businesses need to act now to survey their supply chain, developing the capacity to anticipate and respond to supply chain risks, minimizing the impact and optimizing opportunity. In March, the world witnessed a curious scene. A container ship longer than the Empire State Building became lodged in Egypt’s Suez Canal, creating an incredible spectacle as heavy construction equipment and a fleet of tug boats tried to dislodge the vessel from the canal walls.

Skype for Business is pining for the fjords... On-premise communications might be your priority, but it clearly isn’t Microsoft’s. Skype for Business Server 2022 is the last throw of a loaded dice that always lands on Microsoft Teams. That’s Microsoft’s intended migration path for you. If you need to keep your communications on-premise, just about the only reason to migrate to Skype for Business Server 2022 is that it isn’t cloud-based Microsoft Teams.

Imagine you’re in the market to buy a new dishwasher. You receive an email from Lowe’s claiming that a new LG model is a customer favorite. But then a few friends tell you their Frigidaire dishwashers are the best they’ve ever owned. Who are you more likely to believe? Probably your friends. SEMrush’s research shows that 88 percent of people have the highest level of trust in a brand when a friend or family member recommends it.

A solid work-life balance is an essential element of employee well-being. If you’re an employer, it’s something you should not only care about but actively encourage your employees to improve and maintain. Study after study has shown that an imbalance of work and life, a work-life conflict if you will, can have a serious negative impact on employees. In the office, it has been associated with poor workplace performance, reduced productivity, absenteeism, and burnout.

Call centers can handle all the support services for your business without you having to break a sweat. But there are two main types of call centers businesses can use: outbound and inbound. Outbound call centers make outgoing calls to customers while inbound call centers handle incoming calls. In this article, we’ll cover what an outbound call center is, how it differs from inbound call centers and its key aspects.

With the COVID-19 pandemic, the world moved online. Digital software and online shopping became increasingly popular among customers, which intensified the need for excellent customer service. And to match that, several companies like Amazon and Microsoft embraced the virtual call center model. In a virtual call center, agents handle incoming and outgoing customer calls while they work remotely.

For managed service providers (MSP), customer support is absolutely core to their business. Where the various services provided may be the main customer-facing offering, without a supporting team to attend to client needs and answer questions, an MSP is sure to face challenges retaining clients. Empowering your customer support team only further serves your business, and one simple way to do that is by introducing a helpdesk and ticketing system.

The June 2021 Release of OneDesk introduces a new App (in Beta) to centralize statistics about your tickets, tasks, and projects. We call this new app ‘Analytics’. Located under the ‘More Applications’ icon in the lower-left corner, the Analytics app brings together Reports and Activities, and introduces a new section called ‘Charts’. Here are some highlights of the new Charts app.