Voice authentication is an identity authentication technology that verifies a user based on their unique biometric characteristics. It’s secure, fast, and can be applied across several fields like mobile applications, IoT devices, and call centers. Moreover, the advancement in neural networks over the past few years has enabled the development of faster and more accurate voice authentication systems.
Archers and bowmen trained in instinctive shooting have a special skill. Bystanders will see them take their stance, tighten the grip on their bow, and shoot swiftly and accurately by ‘instinct’. But their perfect shot is attributed to consistent practice and extreme focus that builds muscle memory to make their execution so natural and seamless. Persistent and focused efforts by brands to decode shifting customer expectations help in landing the perfect shot at customer delight.
A digital filing system, as the name suggests, is a way to use technology to convert some of the more traditional filing systems you're dealing with — ranging from regular filing cabinets to those stacks of folders that litter your office — into a digital format. Not only does this make it easier to search for the information you need when you need it the most, but it also makes the process of storing those documents for the long-term effortless as well.
Discover how employee tracking software enables enterprise executives to become effective people leaders.
Covid-19 brought a sea change to how we work, and there is no going back to business as usual. The organisations that will thrive are the ones that can combine the best of their previous practices with the new methods developed while people worked from home. IT leaders are key to creating this hybrid workplace.
Harmony Public Schools is a system of 58 Texas charter public schools, providing rigorous, high-quality, education in the fields of Science, Technology, Engineering, and Mathematics (STEM). Through a collaborative environment, Harmony offers students from traditionally underserved communities the opportunity to excel with project-based learning, developing the necessary skills to become global citizens.
Over the past decade, we‘ve seen big increases in both the amount of data being collected and the amount of product and project managers analyzing this data by project charts and reporting dashboards. The typical project in todays day and age is more complicated, larger in size and generally has more moving pieces than ever before – which means understanding the core data points are incredibly important to provide successful outcomes.
Pandemic or not, insurance companies aim to securely and efficiently provide financial assurance to the population. To further support this goal, the insurance market has adopted hybrid workplace setup but is now facing challenges in selecting a digital solution that ensures high-level security, increases efficiency, and facilitates governance practices.
A global cyber security firm with a goal of doubling the revenues for its 100-strong Solution Engineering and Service Delivery team over the next year. This team, identified as strategically vital, had been running all its team scheduling and resourcing using: To support their ambitious growth goals, they recognized they needed a much more sophisticated workflow – and software solution to orchestrate that.
Most contact centers leverage a cloud solution to provide better customer support, boost agent productivity, and optimize workflows. A cloud contact center empowers agents with cutting-edge software solutions and automation. They have a virtual setup where a third party manages the data centers. In this article, we’ll explore what a cloud contact center is and why they’re better than traditional contact centers.
