Teams | Collaboration | Customer Service | Project Management

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8 Best Connecteam Alternatives (Key Features & Reviews Comparison)

Many companies successfully use Connecteam for employee time tracking. That being said, it may not be the right fit for your specific business needs. If you’re looking for a Connecteam alternative, we encourage you to consider Buddy Punch (our employee time tracking software). In this post, we’ll discuss how it works and what differentiates us from competitors.

Story of Chanty Team Chat App

This is a story of competing with one of the biggest names in the industry of communication tools. This is a story of how we launched Chanty, an easy-to-use team collaboration tool. And finally, this is a story of numerous startup challenges we’ve solved. I believe this story deserves your attention. Imagine a bootstrapped startup of a few fellows that is going against a SaaS giant. Add to this picture the fact that literally hundreds of apps are born in this industry each year.

Growing a company with a lean team: A conversation with Don Brown, Founder & CEO of The Longtail Agency

The digital media landscape is vast and ever changing. With constantly moving parts and assets, it can be challenging to manage. Now imagine running a business—and all of its moving parts—on top of that. That’s exactly what Don Brown, founder and CEO, at The Longtail Agency does on a day-to-day basis. The Longtail Agency is a full-service digital media and marketing agency that specializes in building strategic full-scale campaigns to drive tangible results for their clients.

Customer expectations have changed. Here's how to keep up

What customers want and what they get might not always align, but the stakes are getting higher for any business that falls short. 80 percent of customers say they’d switch to a competitor after more than one bad experience. And that’s a number that should have most companies paying attention. Why? Customer expectations have shifted considerably over the past year.

Project Management with Mattermost and Focalboard

We created Focalboard to be a self-hosted, open source alternative to tools like Trello, Notion, and Asana. One of the most common use cases for each of these tools is managing projects. When we looked for a project management solution to coordinate the development of Focalboard itself, the choice was clear: We would use Focalboard to build Focalboard (just like Mattermost uses Mattermost to build Mattermost).

Scoro Named Top Performer for Enterprise Project Management Software

Scoro has been named a Top Performer in the Enterprise Project Management Software category for the Summer 2021 Customer Success Report published by FeaturedCustomers. FeaturedCustomers is the leading customer success content marketing platform for B2B business software & services helping potential B2B buyers make informed purchasing decisions through vendor validated customer success content such as customer testimonials, success stories, case studies, and customer videos.

Contact Center vs Call Center: 5 Key Differences to Know

When a customer contacts your business or brand, they may do so via your customer service. Traditionally, the communication happened exclusively through voice calls in call centers. However, customers can now contact a company through multiple communication channels like emails, website chatbots, social media, etc., managed via contact centers. But what exactly are the differences between contact center vs call center? Don’t worry.

How To Understand Customer Touch Points And Their Impact

Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to check the weather that day. Later, between work calls, Jenny checks your website on her laptop to see if it’s going to be windy in the afternoon – maybe it’s a good day for a bike ride? In the evening, while scrolling through Instagram, she sees your ad to subscribe to a new weather newsletter catered to cyclists.

9 must-have scrum tools features to help your team stay agile

An absolute integral part of project management is the tools teams use to progress, track, benchmark, and ultimately, complete projects. And with a 2020 State of Agile Report stating 58% of companies rely on scrum frameworks, it's a no-brainer why the actual scrum tools features are make-or-break when it comes time to choose the perfect software. Not only do the best scrum tool features help optimize workflow and track overall performance, they also encourage collaboration and enhance productivity.