Now that many businesses have made the leap to remote and hybrid work, some teams are struggling to sustain connection and creative momentum. Teammates can feel isolated, and silos can form across workstreams, hampering your team’s ability to collaborate. It can be difficult to build efficient workflows that support virtual and hybrid projects. But with these challenges comes a great opportunity for team leaders to reimagine the workplace. And that’s exactly what they’re doing!

We can see the ripple effects of the COVID-19 pandemic in every industry — from supply chains under strain to at-home streaming movie premieres to the widespread adoption of “BOPIS” (buy-online-pickup-in-store) in retail. Digital transformation has accelerated at the civilization level, with a massive uptick in the reported number of customer interactions taking place virtually.

The fast-paced digital transformation is challenging financial companies of today. As the world continues to battle a pandemic, customers are opting to avail online services straight from their mobile devices, while most workplaces have transformed into a hybrid arrangement.

How do the tech giants of the world develop their products? For example, Google, Amazon, and Apple all have very distinct product development strategies. Their product development strategies are their unique way of coming up with new ideas and transforming them into engaging, helpful, and in many cases, profitable products and services. Those product development strategies may just be among the most valuable assets those companies have.

A massive disruption to the traditional work structure took place during the pandemic. We saw how it fast-tracked previous work trends. In fact, most of us will probably agree that prior to the pandemic people rarely worked from home. Then by early 2020 things drastically changed. Employers and employees alike had to get used to a new paradigm – remote working. Most employers thought it would be temporary. However, they were wrong!

If you’re planning to monitor employee e mail, you may want to read this article first. Today, many employers might be concerned about electronic communication contributing to poor employee productivity. And you might have heard that the best way to overcome the issue is by monitoring electronic communications like email. But you may be concerned about possible privacy issues. Or maybe you just want to know more about email monitoring to decide if it’s right for you. Don’t worry!

For any business, every interaction with the customer has an impact on the brand’s image. But customer service operations are fast-paced and complex, and it can be challenging to maintain high service standards at all times — especially when you have multiple customer touchpoints. Fortunately, technology solutions like quality monitoring software have made it easier.

Call center software helps simplify basic business processes like call routing, dialing, and reporting — enhancing agent productivity and customer support workflows. These tools are available at different prices, depending on features like multi-channel support, call tracking, and monitoring. Usually, call center software cost can range from $50 to $1500 per agent per month. In this article, we’ll cover the average cost of call center software and factors influencing the price.

Logistics firms exist at the crossroad between supply and demand. Having to service a wide-ranging variety of client and customer requests, the need for efficient, hassle-free communication and project management is a must. If client shipments cannot be fulfilled and sent to customers in a timely manner, your logistics firm will eventually be overlooked for more capable competition.

We’re incredibly excited to launch Element One! It’s a complete messaging package - the Element app with high-performance hosting, the entire Matrix universe and bridging to WhatsApp, Signal and Telegram. All for just $5 per month. So if you’re tired of jumping between messaging apps, Element One is for you! You can be in your Element while chatting on Matrix, and when messaging friends who use WhatsApp, Signal and Telegram.