Yohan Lobo, Senior Manager, Industry Solutions, M-Files, has been featured in Global Data to discuss how Artificial intelligence (AI) has emerged as a crucial enabler of such transformation in the financial sector. Read the full article on How AI is transforming customer services in the financial industry - GlobalData. "Data and trust are at the heart of delivering efficient services and contributing to business longevity; however, inconsistent customer service can erode this progress.

Customer experience (CX) has emerged as a crucial influence on market share among banking organizations. Financial institutions that invest strategically in CX achieve 2.5x higher wallet share and 1.9x higher customer satisfaction scores compared to their peers. 93% of banking organizations view CX as their primary competitive differentiator, which highlights the importance of a superior CX. However, there’s a crucial gap in how banks approach CX enhancement.

As remote and hybrid work environments become the norm, many teams rely on virtual communication tools like Microsoft Teams for seamless collaboration. If you’re new to Microsoft Teams, navigating its features can be a bit overwhelming. This step-by-step guide will help you get started using Microsoft Teams effectively for video conferencing, team collaboration, and more.

At a fast-paced business communication agency like many ones nowadays, selecting an effective corporate messenger is vital in increasing productivity, collaboration, and overall efficiency. Unfortunately, with so many digital options now available to facilitate communication, there can be overwhelming choices available to users. Real customer reviews serve as invaluable resources in making decisions and shaping decision-making processes.

Smooth offboarding and efficient laptop returns are crucial steps for businesses, not only for operational efficiency but also for maintaining security. An effective offboarding process ensures company devices are returned promptly and securely, protecting data and preserving equipment for future use. The stakes are high: missed steps or mismanaged returns can leave sensitive data vulnerable and strain your resources when IT assets go unaccounted for.

In today’s competitive business landscape, finding the right staffing model is crucial for companies aiming to optimize productivity, control costs, and gain a strategic edge. Staff augmentation and managed services are two popular outsourcing models, each offering distinct benefits and challenges. Choosing between these models depends on factors like the scope of the project, available resources, and the desired level of control.

When it comes to driving success on Agile teams, one position is crucial: the Scrum Master. This servant leader acts as a facilitator, a coach, and a champion of the Agile process. Their influence can transform disparate groups of skilled individuals into a cohesive, high-performing team that’s capable of delivering industry-changing products for their company. Below, we’ll explore the role of Scrum Master, their responsibilities, and key challenges you may face if you step into that role.

To foster long-term customer relationships, it’s important to focus on customer needs and expectations. In the competitive landscape of the software industry, staying ahead of the curve is vital for business success. A commitment to customer-centricity builds trust between employees and customers, increasing loyalty and satisfaction. At TeamSupport, we understand the value of putting customers first.

Digital roadmapping isn't just about creating a to-do list of projects—it's about making smart choices that drive real results. A clear and well-prioritized roadmap requires aligning with stakeholders, setting clear priorities, and making tough trade-offs. Dani Spires, Head of Digital at Asana, knows this challenge inside and out. “As a digital team, we have to support the evolving needs of the business while also pushing forward technical initiatives.

Clocking in at 9 a.m. and heading out at 5 p.m. is no longer the norm. More and more knowledge workers are adopting hybrid and flexible schedules, with asynchronous workflows and cross-functional teamwork taking the place of in-person meetings and siloed knowledge.