Research reveals that 71% of employees report their team is innovative when they have flexibility in working options, compared with 57% without it.

Have you ever encountered a form of manipulation that can happen in any kind of relationship, including at work? It occurs when a colleague or boss (the gaslighter) manipulates you to the point that you question your own sanity, memory, or perceptions. For example, the gaslighter may deny past events, downplay your emotions, or retell events in a way that puts the blame on you.

Emergent leadership may seem self-explanatory, but it is essential to comprehend rather than understand its one or two lines of meaning.

Happy New Year. If we were publishing this blog in any other early January, we’d end that statement with an exclamation point. But this is 2023 — and as we all know, the world is heading into tough economic times. Given how much difficulty organizations around the world are going to be facing this year, it just doesn’t feel like an exclamation-point moment.

Power has a sneaky way of distorting your self-perception if you don’t keep it in check.

Customer service business process outsourcers (BPOs or “outsourcers”) have similar goals and challenges to in-house operations—and some additional ones of their own. They’ve got to keep several plates spinning at all times such as: Do they have a secret sauce that helps them to achieve that?

Customer service is a complex process. Software tools can help businesses simplify this process, and can also help improve the customer experience by improving client perceptions during interactions to settle questions or concerns. This improves customer satisfaction, and in turn, makes consumers more open to making repeat purchases. Such software tools vary in feature sets, but their general purpose is to make the ticket-handling process more efficient.

The saying “too many eggs in your basket” is apt for the professional service world. Juggling multiple accounts, a spread of different team members, and wildly differing client expectations can get out of hand very quickly. Luckily, with the right professional services software, you can keep processes tight and on track. By providing key features like time tracking, automated invoices, and handy checklists, you have the space you need to actually do the work.

Small businesses may be used to handling customer concerns as they come by simply taking calls or complaints on the spot. However, as businesses and their clientele both grow, this kind of impromptu system becomes unviable. Too many complaints come through too many channels, requiring businesses to find a better solution. If not, they will almost certainly contend with low customer satisfaction and potential legal issues.

Are you striving for success in your professional or personal life? Are you having difficulty achieving your goals? Have you heard of Smart Goals but need help creating and working toward them? If so, then this blog post is perfect for you. We are going to discuss the ten best practices on how to set smarter goals and achieve success. By efficiently setting and working towards smart goals, anyone can increase their chances of achieving their desired outcome.