Everyone has goals, from small personal ones to big professional ones. But managing these goals can be daunting and time-consuming. You may have the best of intentions and the most ambitious desires, but if you don’t have a system in place to track and manage your objectives, you won’t get very far. This is where goal management comes in.

In-app messaging is becoming an increasingly popular to reach product and app users, making it a critical component of a strong customer engagement strategy. It has proven to be an effective tool for improving user engagement, driving sales, and increasing user retention. With the rise of mobile app usage and the ever-increasing competition, it's essential for businesses to understand the value of in app messaging and how it can benefit their growth prospects.

A guide to top training practices for a remote workforce in 2023.

As millennials question their college degrees and whether they were really worth it and Gen Z struggles to find meaningful employment, competition is fierce for the rarest and most elusive of treasures: the upwardly mobile career path.

Process-based management is a type of business model that focuses on the structure and organization of processes within an organization. It seeks to identify, measure, monitor, and analyze how each process contributes to the overall effectiveness of the company. Process-based management can lead to improved efficiency, cost savings, and improved customer satisfaction. It also helps organizations better understand their operations and create better strategies for future growth.

A computer system is an integral part of every workspace. Employees usually perform most of their job tasks directly on their computer system or through a remote computer. But there’s a lot of sensitive and confidential information stored and shared over these interconnected computers. So it’s no surprise that computer monitoring is vital for most businesses. But what is computer monitoring exactly, and how does it help your business?

We’re starting the year off by bringing even greater flexibility to Scoro – from more easily adjustable role prices and more convenient time entry management to better customizable search settings.

Leadership is not a prize you can get from a cereal box. It takes hard work, determination, and a strong vision to be an effective leader. On top of that leadership is even more crucial for success during hard times, as it shows you how to lead through the ups and downs of life. As a manager, you must provide guidance and support to your team, especially during challenging moments. In this blog post, we will discuss top tips for leading your team through a rough patch. Keep reading!

Customer service (CS) seems like a simple enough concept on the surface. And yet, the practices and preparation required—to provide a truly unique customer experience and create loyal clients—take a greater depth of understanding and experience to get things right. This is especially true for meeting the needs of businesses, which are naturally more complex and comprehensive than those of individual consumers.

Tier 3 help desk is the fourth layer in the five levels of IT support. Its main goals are to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing. Level 3 is typically the highest level of technical skill in the organization and involves roles such as server admins, network specialists, product engineers, and developers.