HR and IT collaboration may just be the answer to all of your employee experience problems. In a world where team members and companies alike are facing immense challenges with adapting and changing, IT solutions are what the HR department needs to enhance employee experience, and the people element is what the IT department lacks to create a holistic technology solution for everyone.

Burnout isn’t reserved for the office.

B2B Customer Service can make or break a company; at the center of that service lies the customer experience (CX). But while 87% of companies believe they provide a strong customer experience, only 11% of their customer base agrees. For B2B companies, that disparity can be particularly damaging. Business customers tend to have a higher standard when it comes to service. They’re typically spending more and coming to the table with more clout than the average consumer.

Livechat agent software is the most useful tool for online businesses, providing direct communication between you and your website visitors. It is one of the best tools that you can use to improve your customer experience. In fact, research from J.D Power shows that 42% of customers prefer live chat rather than support through phone or email.

It can happen to anyone, from an entry-level employee to a CEO – here’s how to make sense of imposter syndrome’s tricky cousin.

“Culture eats strategy for breakfast.” - Peter Drucker

At this point, it’s not new that at InvGate, we always keep improving and to bring you the best experience – and December is not an exception. We have new features and updates that include: Let’s get started.

In this blog, we will talk about the project management dashboard, how it is used, its benefits, and some of the best tools offering project dashboards.

In the 1944 film Gaslight, Ingrid Bergman plays a woman who is manipulated by her husband to the point where she questions her own memory and even sanity. FYI, Ingrid Bergman won an Oscar and a Golden Globe for that film. This phenomenon is not limited to fiction, nor is it confined to relationships. Gaslighting can happen in workplaces as well. Someone could be casting a manipulative web around you without your knowledge. You need to act wise and fast.

This blog is for you since any sane business owner wants to partner with the best platforms, most likely Twilio alternatives, as communication platforms. It provides an in-depth analysis of every Twilio competitor that has advantages or disadvantages over Twilio.