Teams | Collaboration | Customer Service | Project Management

Latest News

How to make data accessible across your business

Several years ago, I took part in a two-day workshop at Google Digital Academy. The workshop was designed to show ‘how Google does things’ – from how they hire top talent, to how they support a culture of innovation. One of the topics that most resonated with my fellow attendees was the idea of “open data”. Open data is the principle that your company’s data should be made as accessible as possible to everyone who works there.

How to establish effective content creation workflows: 7 steps

No matter the size or scope of your organization, there's a good chance that content creation is a key aspect of your marketing efforts. From blog posts and social media content to newsletters and everything in between, the right content can really define and elevate your brand image. Of course, great content doesn't just appear out of thin air; it takes a great deal of brainstorming, collaboration, time, and effort from your marketing team to put quality content into the world.

Make the holiday shopping season merry with great retail CX

It’s the most wonderful time of the year—the holiday season is finally here. After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year.

11 Project Management Best Practices Your Boss Expects You To Know

As a project manager, you are expected to be the expert in all things related to managing projects successfully, including project management best practices. By being aware of and implementing these best practices, you can set yourself up for success as a project manager.

Monday vs Asana: An In-depth Expert Review [2023]

Are you battling between Monday vs. Asana to select one of them as your official project management tool but need more detailed information about each? Read the in-depth analysis of both project management software provided below to gain an eagle's eye perspective.

Why we need a better way to share live data with clients

For agencies, consultancies, and even freelancers – getting your reporting right is crucial. How well you report back to your client can make or break your relationship. That’s because the reporting process goes well beyond: “did we do well this month?” It’s about demonstrating how your performance contributes to your client’s overall strategy.

How to conduct an employee experience survey to source top talent

Like it or not, employee opinions of your company culture are on public display and they matter. If your EX and general workplace culture earn high ratings, that’s great news. But if there are trouble spots showing average ratings (or worse), it will give top talent pause. And this is true even if your job posting is amazing. In fact, some 55% of workers say that negative reviews stop them from applying for a job entirely. They won’t even give you a chance to provide perspective.

10 best Zendesk apps to deliver amazing support in 2023

Zendesk is one of the most popular customer service platforms on the market, and for good reason. Its user-friendly interface and robust feature set make it a great choice for businesses of all sizes. But what really takes Zendesk to the next level is its impressive app marketplace. There are over 500 apps that extend Zendesk's core functionality, many of which sit natively within the Zendesk interface.

Top Remote Team Management Challenges and Solutions

What is the new normal which has taken place in the market recently and has benefited a lot of individuals in multiple aspects? As we all know, the pandemic teaches us to survive and give our best in all situations or wherever we are. Likewise, industries have shifted to work from home, or we can say operating remotely to grow at the same level as we were performing in our workplace.