"Experience" has become the buzzword for quite some time now. We all think and talk about it, but it hardly ever changes anything. One reason for this is that the word "experience" (and Experience Management, for that matter) is a VERY broad term and can be leveraged for many different outcomes. However, we can take a narrow approach when it comes to service and support by focusing on just one aspect: personalized support.

The world of digital marketing is an exciting and expansive one. It moves quickly, and businesses that use it well see an incredible return on their investment. It’s also an industry very friendly to freelancers. Whether you’re an experienced marketer considering stepping away from your in-house employee position or looking to pivot into something new entirely, freelance digital marketing is an attractive option to those with the right creative skills.

Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.

A guide to the link between hunter-gatherers and digital nomads, and how you can effectively support a remote workforce.

It’s no surprise that eCommerce is booming worldwide, and the pandemic has only fueled its surge. How are eCommerce brands performing from a customer service standpoint? Are they delivering the speedy resolutions that consumers have grown to desire and expect? As eCommerce and CX go hand in hand, Netomi’s research team set out to investigate. This time around, we opted to narrow our scope of focus.

Ever wondered what is a project kickoff meeting? They are the meetings that set the foundation for every successful project. These meetings ensure that everyone is on the same page before they begin their agile project management sprint or typical project management. Let’s understand it with the help of an example; Have you ever tried to plan a trip with your friends all by yourself?

A challenge that’s increasingly common in workplaces today is that many generations often work together in one team. Managing a cross-generational team can be challenging. The generation gap between members requires managers to understand the unique habits, behaviors and preferences of different generations. A prime example of age differences is in the use of technology.

Enterprise project portfolio management (EPM) is an essential aspect of digital transformation and is becoming increasingly important in a global economy. In this article, we’ll provide you with an overview of what EPM is and how it can help you manage your projects more effectively. We’ll also discuss some of the key challenges that businesses face when implementing EPM and offer solutions to help overcome these challenges.

While some contracts are in place for an indefinite period of time, others come with a firm expiration date. In the case of the latter, the question arises: what happens when the initial term of a contract expires? A contract renewal can be useful for all stakeholders if both parties agree to continue the relationship. As a final state in the lifecycle of a contract, contract renewal is a critical consideration.

Did you know that 71% of employees say they’re more productive when they feel connected to their colleagues through communication? This shows the importance of effective communication in the workplace. No doubt, the communication techniques used in a work environment affect employee performance and collaboration efforts. Top-down communication is a common form of communication in the workplace and has both positive and negative impacts on collaboration efforts and employee engagement.