Think about the last time your IT systems had an outage: How did your team react to it? Were they organized with a clear idea of how best to resolve the issue? Or was it chaotic, with people firing questions from all directions and customer service channels ablaze with requests for help? Digital technology disruptions are typical (and even expected) at the workplace, but it doesn’t have to be chaotic, with teams rushing around to extinguish the metaphoric fire.

Let’s lay the groundwork for better employee health and happiness.

The rise of modern technologies enabled people to communicate more easily than ever before. We communicate in a variety of channels, like chat, voice and video calls, and emails. However, the new, digital ways to communicate also made communication security and data privacy big concerns for all parties involved.

The call center companies outlined in this guide can assist you with valuable BPO and customer service support.

Giving thanks for new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

As a novice web designer, you’re building your portfolio and looking for ways to attract clients and opportunities. You need web design project ideas that will give you the real-world experience you need and showcase your skills. These ideas should not only help you become a better web designer, but they should also help you become a better programmer.

While it’s technically true that there are 24 hours a day, depending on how it’s spent, you may question this fact. Especially for board directors who are always on the go and caught between meetings. With a lot already going on their plates, it’s essential for them to be presented with information that is quick and easy to digest. As board directors head on to tackle overwhelming organizational decision-making demands, a well-written board report can be just the weapon they need.

No matter the size or scope of your organization, there's a good chance that content creation is a key aspect of your marketing efforts. From blog posts and social media content to newsletters and everything in between, the right content can really define and elevate your brand image. Of course, great content doesn't just appear out of thin air; it takes a great deal of brainstorming, collaboration, time, and effort from your marketing team to put quality content into the world.

Have you ever found yourself struggling to get your tasks completed? Maybe you’re a student who finds it hard to manage assignments and classwork, or you’re a businessperson who is inundated with work. Whatever the case may be, task management is essential if you want to get your life back in order. That’s why we’ve put together a list of the 9 best online task management tools to help you get everything done.

It’s no secret that workplace punishment is on the decline. A growing number of studies have shown that punishment, in all its various forms, is not an effective way to manage employee behavior. It often has the opposite effect, leading to decreased productivity, lower morale, and even higher staff turnover rates. Of course, you wouldn’t want to face these consequences! However, how can you effectively manage a disrespectful employee? What should you do instead of exerting punishment?