Teams | Collaboration | Customer Service | Project Management

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Project tracker 101-How Setting up Realistic Goals toward Successful Task Completion Works?

People that are inspired by success evaluate not only what they want to achieve, but also strategies and implementation solutions to reach their goals. They are continuously thinking about potential barriers or blockages, where they may find assistance, and how they will feel if they succeed or fail to reach their goals. This project tracker guide will help you get started. Professional development is a constant cycle of setting goals, changing actions to achieve those goals, and assessing progress.

How to Optimize Your Notification Logic with Automations

Notifications are an essential building block of every modern application and are now a core part of the user experience. They let you interact with your users by, for example, alerting them to potential risks, informing them about new product features, or simply engaging them through friendly check-in messages. Care must be taken, however — from the user’s viewpoint, the line between being engaged by relevant, timely notifications and feeling harassed can be thin.

Effectively Using the Triple Constraint Triangle

Successful project managers juggle three core aspects of every project — cost, time, and scope — to move everyone toward the next big deadline. The triple constraintproject management triangle is a model that helps you visualize this process and make it a reality. Much like the three sides of a triangle, these three factors, also known as “constraints,” have to be balanced if you want to cultivate a successful project.

Capterra and GetApp Awards 2022: Best Ease of Use and Best Functionality & Features

Capterra and GetApp Awards 2022 Based on thousands of reviews within the IT Service Management sector on Capterra and GetApp, HaloITSM has been awarded the ITSM solution with the ‘Best Ease of Use’ and ‘Best Functionality & Features’ for 2022. As a proactive ITSM vendor that listens to service and solution feedback from all customers, and responds to a dense and constantly evolving marketplace, we are really proud to have received these awards.

How To Deal With Difficult Customers

If you’re in a customer-facing role, you’re more likely to interact with difficult customers who may be angry, demanding, aggressive, and sometimes even abusive. Learning how to deal with difficult customers and win people over with quality customer support creates a positive brand perception while also contributing to your career growth. Your customers could have had a bad day, and a small bug might be enough to throw them over the edge.

The Effects of Good Customer Service

Providing honest, good customer service is a low-bar to clear – or so it seems. A good customer service platform really just has to do one thing, put the customer first. On the outside, it looks like a simple grade-school high jump competition. The bar is low, it looks easy to jump, but once you get into all the technicalities of the Fosbury Flop, it starts to get a smidge dicey.

M-Files Process Maps 2.0: Add-On for Visual Thinkers

Do you like to scribble in a fresh notebook? Do enjoy working on a whiteboard? Are you an avid note taker? To-do list writer? Then, you're most likely a visual thinker. And, you're who we had in mind when we created M-Files Process Maps 2.0. M-Files users already have the smarter way to work with the complexities of document challenges.

November Update: Charts and Role-Based Prices Scoro

We’re making this a November to remember by introducing two new power players to Scoro! Firstly, we are stepping up our data visualization game by adding bar charts to the detailed work report. Secondly, we have revamped the concept of roles in Scoro to better support role-based pricing, billing and collaboration options.