The notion that we can return to the office as it once was—is flawed. As people question whether the office is a thing of the past, we must consider what the office of the future could look like. To do that, we must first acknowledge the flaws and gaps that existed in the workplace prior to the pandemic. Work-related stress and burnout were at an all-time high. Density of space was at capacity. Daily commuting was polluting the planet and draining our energy.

Metrics are critical in order to gauge the performance of both support teams and the technology solutions behind them in any project. In our customer case studies, we frequently talk about milestones such as our customers reaching deflection rates of X%, yet what do these terms really mean? As you progress with your conversational AI journey, which key customer experience metrics can you see improve with AI?

Editor’s note: Top-down initiatives can set the tone for how employees experience diversity and belonging, especially in distributed workforces. Successful leaders often cultivate inclusivity through digital workplace experiences. While remote work offers an opportunity to make the workplace more diverse, equitable and inclusive, there are also significant hurdles to overcome to ensure no one is left behind.

It’s very easy to affirm that trust and communication are essential in any team, but is there a magic formula behind it? After all, as humans, we are constantly trying to keep ourselves safe. Therefore, building trust can be especially difficult to maintain in a remote team. In a remote team, you can’t just pop into someone’s office to ask them a question – you have to rely on tools like email, chat, and video conferencing to communicate with your colleagues and employees.

Employees are the core of any organisation and their contribution is indispensable. Employee productivity is the root of a company's overall growth and development. The employees of a company are both an asset and an investment that should yield a profit. If your personnel are effective, they will eventually generate a significant return on their time and money. There are many ways to track, analyse and boost employee productivity.

Discover the latest updates that will improve the way users make their requests. Aiming to improve our user’s experience, we’ve introduced some changes to InvGate Service Desk’s catalog view in order to make it more intuitive and easy to use. This upgrade includes some updates in how categories are shown, how results appear on the search bar, and the overall experience.

If you are looking for the best Everhour alternatives, you have come to the right place. While Everhour is a sophisticated time tracking tool, it does fall short in some areas. To track time effectively, you need the right solution in your corner. This guide will explore some of the best project management tools for accurate time tracking across desktop, iOS, and Android devices.

The term employee experience (EX) has been a trending buzzword over the last few years. But what exactly does it mean? From attracting talent to onboarding your new employees, and all the way to when an employee leaves the company–the EX considers every interaction during an employee’s life cycle. This includes the employee’s role, workspace, manager relationships, and overall well-being. The EX is a golden circle that makes both employees and employers successful.

Customer service is paramount in growing a modern business, especially in B2B markets. Business owners and professional buyers value companies they can build long-lasting, satisfying business relationships with. To prove that this is possible, the firm they’re partnering with needs to put emphasis on planning out the customer journey. As far as B2B customer service best practices go, planning is arguably the most important.

Conducting an employee performance review is a task to be taken seriously — it can do a lot of good, and a lot of bad for your workplace. To help you figure it out, we created this clean template, ready to be used as you deem fit.