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3 Reasons Why Your B2B Business Needs Live Chat In 2022

In today’s world, a proactive and communicative customer experience is a necessity. Companies can no longer afford to be aloof in the digital space. Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Given the continuous, digital transformation of the business world, the ongoing absence of live chat software only creates a void.

Your 2022 ITSM Resolutions: What IT Pros Need to Do Next Year

It’s that time of year again when we get to make our New Year resolutions – with these things that hopefully get to last longer than the month of January. We might make a list of our New Year resolutions in our personal lives, but what about in our professional lives? Especially since any workplace-related resolutions might make our work lives easier or more rewarding (and ideally both). So what resolutions could you consider for 2022?

G2 Winter 2021 Awards

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded with 6 badges for the Winter of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

Scoro Highlights: 2021 in Numbers [Infographic]

2021 – what a year it has been for Scoro. There’s so much to celebrate, from unique new features to numerous recognitions and awards. At the beginning of the year, we secured our new round of funding. This set us up for a year where we could truly focus on our customer’s needs and work tirelessly on taking our product to the next level.

10 Vital Employee Attendance Trends to Observe in 2022

The COVID pandemic has forever changed the way we work — and a lot for the best. While some companies struggled with employee scheduling during lockdowns, many relied on software systems offering automated employee attendance data to note absence trends. In this article, we’ll explore the previous years’ employee attendance trends, such as the reliance on timesheets and the popularity of remote work, to make calculated predictions about what you can expect in 2022.

10 Simple Ways to Boost Employee Recognition at Your Company

Employee recognition can look quite different in every company. But regardless of your methods, it plays a crucial role in keeping your workforce motivated. It’s also instrumental in giving your company a competitive advantage by improving employee retention, morale, and productivity. That’s why today’s businesses have to constantly adapt how they show recognition and ensure that their employees feel valued and nurtured.

15 Eye-Opening Employee Attendance Statistics You Must Know

Perfect employee attendance may be unattainable, but good attendance isn’t. While companies are often focused on implementing stricter policies, the following 15 employee attendance statistics will show how that tends to backfire. You’ll also learn which strategies work and how to keep them going. If your company faces attendance issues, we’ll suggest three easy ways to improve it and even recommend an amazing tool to help track employee absences.