Enterprises and organizations are continually seeking strategies to enhance efficiency, reduce costs, and maintain a competitive edge. One such strategy that has gained prominence is the implementation of a Global Business Services (GBS) model. This approach centralizes various support functions across a company, fostering streamlined operations and improved service delivery for internal employees and external customers.

Enterprise companies are increasingly turning to shared services teams to enhance operational efficiency and reduce costs. This shift is driven by workforce reductions, technological advancements, and the integration of artificial intelligence (AI), enabling organizations to achieve more with fewer resources.

As a software provider, you know your IT ecosystem is the backbone of your business. Mastering its management isn’t just a necessity—it’s your competitive edge. By streamlining this system, you can unlock new levels of efficiency, productivity, and growth that help your software solutions stand out in the crowded marketplace. Think of your IT ecosystem as your most valuable resource, powering every aspect of your operations.

Client reporting is a critical aspect of running a successful business. Whether you're sharing progress with clients, measuring performance, or highlighting project wins, the right client reporting tools can save you time and strengthen your client relationships. In this post, we explore what client reporting is, what features you should look for in client reporting software and review the 10 best client reporting tools for agencies in 2025. Let’s get started!

‍ The average cost of a data breach for enterprises in 2024 was $4.88 million, marking a 10% increase from 2023. While various factors have caused the surge, one of the reasons is also vulnerable messaging apps. There's a common myth that using encrypted messaging apps is good enough to ensure secure communication that's immune to data breaches. However, that's not entirely true. In fact, even having a strong password is, at times, not sufficient for protection, as it cannot cover for human errors.

Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

We’re keeping the new year’s momentum going with a powerful new report! The team performance report brings all the time-related performance metrics into a single view, giving you a 360-degree view of each of your team member’s performance and utilization. Plus, we’re rolling out a range of usability improvements to streamline your workflows on multiple fronts.