Teams | Collaboration | Customer Service | Project Management

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Manage your Costs and Billing with OneDesk

Budget monitoring is a key aspect to successful project management. The new financials app in OneDesk allows you to easily estimate, forecast and monitor your company’s budget. Regardless of the size of your team, or how you bill your customers, the financials app offers flexibility to set costs and keep track of your company’s finances in real time.

Automation Delivers Results

Let’s take a look at Automation. Automation reduces workload, improves efficiency, and decreases costs. With the right service management solution like Vivantio, you can manage complex workflows and automate recurring processes within your business, removing the need for manual resources. Many tasks can be automated, from finance and HR management to project management, team collaboration and reporting. Watch the video to learn more.

10 Reasons Why Agile Sprint Planning Is Crucial for Product Management

Information matters. But what information team members have and when they get it is just as important as the information itself. In the world of Agile product management, information is best funneled to teams through sprint planning, an essential Agile productivity tool. If sprint planning is not used – and product owners or scrum masters don’t take the time to schedule upcoming work properly – team members might misunderstand what they must focus on and when.

5 Best Team Scheduling Apps & Software (In-Depth Look)

Traditional scheduling methods, such as Excel, are notoriously inefficient — from planning all the way to distribution. To solve this problem, businesses often turn to a team scheduling app. It simplifies the process and lets you handle all your scheduling needs in one place. For example, with a scheduling app, you can: In this post, we’ll detail why our product, Buddy Punch, is a great team scheduling app.

Natural Language Understanding Benchmarking Report: Which conversational AI platforms are the best?

Business adoption of AI has accelerated tenfold as a result of the COVID-19 pandemic, and a handful of conversational AI platforms have emerged as the leaders in the space. We set out to see how Netomi’s Natural Language Understanding (NLU) performs against the most prominent conversational AI platforms: Google Dialogflow, IBM Watson, Microsoft LUIS and RASA.

What is EdTech? 10 companies transforming the way we learn

EdTech has been a crucial part of a digital learning experience for many students and teachers. Now, the market for online learning apps is drastically expanding. The abrupt increase in the number of EdTech users, fueled by the pandemic, has shown that digital education is necessary to equip students with the skills essential for their future. That’s why experts predict that the EdTech market will almost double in size by 2025 - meaning that the total EdTech spend will be $404 Billion.

Are Your Remote Employees Just Pretending to Work?

There have been a lot of growing pains when it comes to managing a remote workforce during COVID-19. The sudden lack of visibility has made it difficult for some managers to understand how productive employees are while working from home. A staggering 38% of managers in a Harvard Business Review study felt that working remotely makes employees less productive.

Knowledge Base Mistakes (And How to Spot Them)

We’ve been pretty enthusiastic about teaching you how to create a solid knowledge base. Yet knowledge base mistakes are still very common despite our best attempts to crush them into oblivion. This article is here to help you avoid those pesky sandtraps. According to an IDC survey, Fortune 500 companies lose a staggering $31.5bn yearly from knowledge base mistakes alone. Or, in other words, companies lose money from their inability to effectively share knowledge.