Teams | Collaboration | Customer Service | Project Management

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OneDesk - Get Started: Archiving Tickets & Tasks

In OneDesk, you can archive tickets and tasks manually or with automation. 00:00 Archiving Manually1:48 Archiving Automatically OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

6 ways to improve client communication with your agency

Without clients, an agency is nothing. That's why client communication is so important—it's a bridge between you and your clients. Great communication builds relationships and trust and can turn clients into lifelong advocates for your agency. With studies showing 70% of customers tie their experiences with businesses to how they’re treated, it’s obvious that agencies should be looking for ways to make every interaction count.

What Does Y=f(X) Mean Regarding Project Management?

Y=f(x) is a common principle used when managing projects. Given its complexity I figured to put together an all inclusive guide for project management professionals at any stage to understand how to us Y=f(X) and how to implement it properly in Nifty. There are two types of people in the world regarding brain functionality; right-brained and left-brained. This notion implies that one side of their brain is dominant.

How to Improve Productivity and Performance with Time Doctor's Web & App Usage Report

Time Doctor customers have access to more than 5 different analytic reports that provide companies with workday insights and analytics spanning many different areas of their business operations. Our reports were designed to provide our customers with actionable insights in an easy and digestible way so that they can quickly make improvements. One of our most popular reports is the Web & App Usage report.

6 Remote Workforce Management Software (Definition +Tips + Examples)

Every employee working remotely for half the year can save at least $11,000 per year, according to a study conducted by Global Workplace Analytics. That emptying figure could be one of the reasons why some businesses have shifted to a remote mode of working. But here’s a sad truth: Remote teams are hard to get right!

Messaging apps: 8 most important security features to look for

Messaging apps security is, along with other security concerns, one of the biggest must-haves when it comes to digital transformation. As workplaces move from the physical world into a digital one, employers are looking to ensure highest security standards while fostering the culture of collaboration. However, there are some challenges they encounter along the way.

OneDesk - Getting Started: Linking Items

OneDesk lets you create links between tickets and tasks. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Task Dependencies

OneDesk lets you establish task dependencies with successor and predecessor links. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Auto-Triage Customer Requests

OneDesk helps you to auto-triage incoming customer requests. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.