Teams | Collaboration | Customer Service | Project Management

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How to Monitor Microsoft Exchange Online and Outlook Performance

Exoprise Email Graph sensor tests and monitors Microsoft 365 Exchange Online using the new Graph API. As businesses continue to operate remotely, it is more important than ever to have a robust email communication infrastructure for collaboration. When email access is down or slow, it impacts end-user productivity, and businesses suffer. CloudReady Email Graph API sensor synthetically tests Microsoft Graph authentication, permission access, uptime, and mailbox availability no matter what location. Monitor Office 365 Mail queues, SPAM filters and troubleshoot slow email delivery for exchange online.
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Why Exoprise Beats the Competition

Digital Experience Monitoring (DEM) solutions like those from Exoprise monitor SaaS and custom web applications behind the firewall or cloud to deliver optimal performance to end-users. In a survey done by Forrester, 51% of technology teams and individuals are now objectively managed on providing the right technology to improve and manage the end-user experience. While the onset of COVID may have led companies to restructure a year ago, the same companies are now presented with new challenges to support a hybrid workforce and retain the best employees.

What is RCS messaging, and how can it improve the customer experience?

Your phone buzzes one Saturday afternoon. It’s a text message from an unknown number noting that there’s a big sale at one of your favorite stores. No pictures. No branding. Just a spammy-looking URL you’re told to click on to view more details. Now imagine getting that same text message, but this time, it’s a little different: It features clear and recognizable branding.

Why you shouldn't be afraid to use project management software for HR

The human resources department is basically the backbone of a business. They hire new recruits, manage employee requests, onboard new employees, and ensure every department is working well together. But, with so many tasks to juggle, things can quickly become chaotic and HR projects can slip through the cracks. Luckily, there’s a solution: project management for HR.

Automate EKS Node Rotation for AMI Releases

In the daily life of a Site Reliability Engineer, the main goal is to reduce all the work we call toil. But what is toil? Toil is the kind of work tied to running a production service that tends to be manual, repetitive, automatable, tactical, devoid of enduring value, and scales linearly as a service grows. This blog post describes our journey to automate our nodes rotation process when we have a new AMI release and the open source tools we built on this.

Public Sector - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.