While hybrid and remote work have opened up some exciting opportunities for teams, these models also may introduce the potential for silos, security challenges, and communication issues. Optimizing your hybrid tech stack is a huge piece of the puzzle. We all remember the early stages of the remote working era when companies were layering on tool after tool, struggling to find something that worked for our teams.

Product manager vs project manager has been a highly debated topic over past one decade. The IT sector has undergone such a sea change that even veterans are awestruck at its current form. Information Technology, as we know it, has become more sophisticated, with several fragments with intricate functions within them, each one specializing on a specific objective, expertise, and outcome that no other function can interfere with.

Whatever field you work in, whether it’s product development, marketing, or web design, you’ll hear talk about ‘deliverables’. Initially, you might write it off as an example of unnecessary corporate jargon. However, a deliverable is something very definite and concrete. It has a specific meaning and is a crucial aspect of any project or marketing campaign that you should be familiar with.

Microsoft Project (MSP) is a project management software that offers features like easy task assignments, project planning, resource management, Gantt chart views, etc. While this makes project management hassle-free, you need to track and analyze time spent on project tasks to maximize your team’s productivity. But how do you track time in MS Project? In this article, we’ll explain why Microsoft Project time tracking is essential and introduce you to a few popular software for the job.

As the leaves begin to fall and the season changes, it’s a reminder that this challenging, disruptive and unprecedented year is already coming to a close. It also means that leaders will be assessing their teams, evaluating their strengths and limitations to improve their capacity in the year ahead. After a pandemic year, these evaluations will be more complicated and multifaceted than ever before.

Customers are the backbone of your business. It would be best to offer quality customer support to stand out from the crowd and enjoy long-term business success. One of the main challenges that customers face is the quick response to their questions from the team before proceeding with a purchase or making vital decisions. Delayed feedback can lead to disappointments. Fortunately, today, you can simplify your communication with your customers through live chat software.

Brands are going above and beyond to attract and keep their customers engaged. Think about it. A well-timed festive offer by a brand you like brings a smile to your face and lures you to hit ‘Buy’. Remember those points you redeemed for a great price slash? Or the kit of goodies you received from your most loved brand at your doorstep?

How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.

Gamification has become a go-to tool to improve participation and engagement in many contexts. Education is a big one: apps like Duolingo use game elements such as badges, streaks, and leaderboards to encourage learners and increase their engagement. With the shift to remote work, employers and HR managers have been looking into ways to improve employee engagement. Gamification is one of the best options for this.