To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. This harmonious approach is important because 69 percent of customers want to resolve as many issues as possible on their own using self customer service options, according to the Zendesk Customer Experience Trends Report.

You could say that Alexis Ohanian, Reddit co-founder and founder of the venture capital firm Seven Seven Six, knows a thing or two about building startups. When we sat down with Ohanian for our CX Academy Live event, he shared his experience as an entrepreneur and the many lessons learned along the way—from his days responding to customer feedback emails at Reddit to his current role at Seven Seven Six helping the next generation of startups push forward.

The goal of this four-part series is to help you learn how to write your own Mattermost plugins for the first time. To kick things off, this article teaches you how to set up your developer environment. My test computer is a five-year-old laptop with an Intel i5 processor and 4GB of RAM. You need at least 30GB of hard disk for this project. Of course, you’ll also need an internet connection. We start with a freshly installed Ubuntu 20.04. You don’t need to install the desktop environment.

Today, most businesses run the tried and tested standard workweek of 9 am to 5 pm, scheduled five days a week. And this usually results in a 40-hour workweek. But over the years, many alternative work schedules have evolved to replace the traditional 8-hour workday. One such popular alternative workweek schedule is the 9/80 work schedule. In this article, we’ll discuss what a 9/80 work schedule is and how it works.

With several companies allowing employees to work remotely since the COVID-19 pandemic, it can be hard to see if employees log in during work hours. Thankfully, with the right absence tracking software, you won’t have to worry about this. These tools help you track employee attendance, analyze absenteeism patterns, and even improve workforce management. In this article, we’ll explain what absence tracking software is and its benefits for your business.

Artificial Intelligence has had a massive influence on everything related to business. It’s not just the tech industry that has felt its impact, but also pretty much any other industry thanks to the versatility that is so characteristic of AI. Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike.

The original open web was born out of academia. It was designed so that scientists at universities and research institutes around the world could share knowledge between each other in a consistent way using an open standard. Today, the digital landscape has changed. It is largely dominated by centralised commercially-driven tech giants. They have changed the nature of the open web by developing their own proprietary systems, retaining power and data.