Teams | Collaboration | Customer Service | Project Management

%term

M-Files Administrator: Permissions in Workflows | Intelligent Information Management

Each document has a lifecycle, during which it is processed and edited. During the lifecycle, the contributors may change and different persons may be responsible for different decisions. However, it is important that every person participating in the process is aware of their own areas of responsibility and the working stage. The M-Files workflows enable modeling document lifecycles according to real world processes. You can set permissions for the workflows, workflow states and workflow state transitions.

HaloITSM Problem Management - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

The Best 15 Alternatives to Desktime in 2021

This web-based tool for tracking time and productivity is available for businesses of different sizes. The tool allows your team to streamline time entries with automated employee time tracking software. This desktop software is an alternative to Desktime and is available for Mac, Windows, and Linux. Employees can record their hours from anywhere with work proof using the desktop app. On the other hand, you can also review their work from a web-based dashboard.

Essentials from Asanas who joined us remotely

At Asana we’ve grown a lot since going remote just over a year ago. We’ve grown into different schedules, work environments, and overall as people. We grew even more as a company, with almost 500 new Asanas joining us remotely from all over the world, who have never gotten the chance to meet or collaborate with their teams in person.

Why Is Customer Service Important: 4 Benefits You Cannot Overlook

When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success was, his response was telling – “the most important thing is to focus obsessively on the customer.”1 With 90% of American consumers citing customer service as an important deciding factor in doing business with a company or not, providing great customer service can give companies a competitive edge.2 But what exactly does good customer service entail?

What is a Hybrid Workplace Model & How to Actually Make it Work

Interested in the hybrid workplace model? Many employees would prefer to work from home full-time, even after the COVID-19 pandemic and the subsequent lockdown. However, firms need to have at least a few members in the office to upload files to the system server, meet clients, attend urgent team meetings, etc. Fortunately, companies have started to introduce a work arrangement that satisfies every employees’ requirements — the hybrid workplace model.

What are Hybrid Teams and How to Manage Them Effectively in 2021

Looking for tips to manage hybrid teams? Most teams used to work on-site before the COVID-19 pandemic and the subsequent lockdown. Now, the work model has changed — some employees work remotely, while others work from the office. As a manager, you may face difficulties executing this hybrid workplace model due to the lack of proper communication, ambiguous guidelines, etc. In this article, we’ll cover 8 tips to help you manage your hybrid team.

Leading vs lagging indicators: what are they, and why do they matter for your business?

The main point of identifying and tracking specific metrics is to measure your progress toward specific goals. But not all metrics can give you the information you need right away. Lagging indicators take a long time to change, and show the later-stage results of your efforts. Leading indicators, on the other hand, measure the activities you think will help you reach your goal, and can be tracked on a more ongoing basis. Because of the different time frames required by leading vs.

How to build & deploy Conversational IT Support in 10 Mins

This video shows how admins can build & deploy an effective conversational IT support chatbot in Teams in less than 10 minutes "We take you through Workativ Assistant, a SaaS no-code platform that builds, automates and deploys conversational AI chatbots with workflow automation. In this video, we will cover Chatbot Builder, Workflow Builder and Chatbot integration functionalities along with a end-user chatbot IT support scenarios.