Teams | Collaboration | Customer Service | Project Management

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How to build high performance teams without micromanagement

When you’re responsible for a team’s performance, you might feel the itch to micromanage. You might be thinking, if you don’t watch employees’ every move and assign all tasks, how will the group stay on track? But micromanaging stifles the creativity and collaboration that drives high performance teams. Multiple studies have shown that micromanaged employees are less creative, produce lower-quality work, and are less engaged overall.

How COVID Exposed Digital Transformation Leaders and Laggards

Almost overnight, COVID-19 amplified a performance gap between those companies that invested in technology innovation at scale before the pandemic and those that did not. It turned a performance gap into an abyss. The task now centers around how to hasten this kind of digital change during a crisis, even as many are falling behind. To persist and succeed, organizations of all sizes across industries will need to employ a new strategy with information management solutions as a centerpiece.

OneDesk for VARs & System Integrators

Learn how you can utilize OneDesk's helpdesk and project management features for Value Added Resellers (VARs) & System Integrators. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Asana tips: Four ways to master My Tasks

Do you use your My Tasks in Asana? If not, you might be missing out on one of the easiest ways to reduce work about work. Think of My Tasks as your home base. In this view, you can see all of the tasks that are assigned to you, no matter what Team or project the tasks live in. In conjunction with your Inbox, My Tasks is designed to help you focus on and complete all of your high-impact work.

Chasing unicorns: How the most successful startups handle CX

Every startup dreams of making it big, but even now with so many examples, it’s difficult to pinpoint what exactly gives a unicorn its horn, so to speak. That’s why we decided to study startups, including some who went on to become unicorns. For our Startups CX Benchmark Report 2020, we examined over 4,000 startups to determine whether there was a connection between startup growth and customer experience (CX) investment. Spoiler alert: there was.

Zendesk update: Helping each other to keep moving forward

A lot has changed since our initial COVID-19 update, but we still feel strongly that in order to make it through this crisis and keep our business moving forward, we need to prioritize the wellbeing of our customers, our employees and our communities. We remain committed to keeping our customers at the center of everything we do. That includes investing in both our products and our people.

How to Avoid Burnout (10 Actionable Strategies)

A few years ago, I was growing a marketing agency. Most of the time, I was working 70-80 hours a week, if not more. (I was much younger then, and I thought I could handle it.) This went on for a couple of years. Week in, week out. Until one day, I just totally burned out. It took me weeks to begin to recover from that episode. And then I vowed never to burn out again.

Slack Time Tracking: The Ultimate 2020 Guide

Using Slack to communicate with your on-site or remote team? Slack is a name that’s synonymous with text-based, workplace communication. But did you know that with the right integrations, you can even track time in Slack? In this article, we’ll first highlight why you should set up Slack time tracking. We’ll also highlight the best integrations that can help you easily track time in Slack.