We began this blog series with Part 1 on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result. In Part 2 we explored how to use reporting to determine how happy your customers are and what to do if they’re not. We conclude this series with Part 3 where we walk you through how to make strategic business decisions based on trends.
The two words that every Rocketeer loves: New Release! In Rocket.Chat 3.6, as usual, we have a lot of exciting new features, improvements and bug fixes to tell you about. To make sure you don’t miss a thing, we selected the most important features and listed them below. In this month’s release, all of the features and improvements can be enjoyed by everyone – everything is available on our Community version. *If you wish to view the complete list of updates, click here.
For the past 15 years, there's been a shift in how people work, where they work from and how they connect to "work". Employees are no longer tethered to headquarters, their offices or tied to slower complicated VPN services. Additionally, the way people work and where they work from has changed. Along with flexible work hours, employees want workplace flexibility. And with such a competitive job market, employers have to deliver! Flexible work environments offer tremendous benefits such as improved productivity and morale, reduced stress levels and better work-life balance which builds trust and commitment.
When’s the last time you called a major corporation and hung up, thinking, “Wow, what amazing customer service!” Mature enterprise companies often struggle to meet customer expectations. They’re often slow to integrate their customer service software with new support channels and integrations. Partially, this is because legacy brands still rely on the traditional methods they were founded upon.
Mattermost and Jitsi—open source, self-hosted alternatives to Slack and Zoom—now integrate! With the Mattermost Jitsi plugin, Mattermost users can now instantly launch secure Jitsi voice, video and screen-sharing calls, either on-prem with the self-hosted Jitsi software or via the cloud with Jitsi Meet.
Have you switched to remote work, but are finding it challenging to manage your remote team? Managing remote teams can be challenging, especially during the COVID-19 pandemic. Most companies have to go through many significant changes like, altering the company culture and creating new channels for virtual communication. But if you have the right tools at hand, you have nothing to worry about! In this article, we’ll highlight 6 types of tools to help you better manage your remote team.
In the first in a series of Geckoboard customer interviews focused on KPIs, goal setting frameworks and dashboards, we speak to Michelle Jaeger (Operations) from Five Doors Network. We’ll cover how Five Doors uses the Keller Williams Four Conversations method to build a highly successful real estate team and how their dashboards allow them to monitor their most important metrics.
