Last month I started working in the cybersecurity space. Cybersecurity has always been quite a mysterious word to me. I pictured cybersecurity to be a company’s security walls to protect themselves from all kind of hackers sitting in dark rooms attacking companies through the internet wearing badass eye masks.
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It’s no secret that remote work or telecommuting was gaining popularity in the United States over the past decade. According to one recent study, about 4.3 million people work remotely at least half the time — a number equivalent to about 3.2% of the entire workforce. All told, the number of people who work from home in some capacity has increased by an impressive 140% since 2005 alone — a trend that showed absolutely no signs of slowing down anytime soon.
When you think about your best customer service experience, what comes to mind? Maybe it was the barista who knew your name and just how you like your latte. Or that time you called customer service, and the agent sympathized with you, then went out of their way to fix the issue. An excellent customer experience can change the way you think about a company, and it can create real loyalty.
Time to put away that crystal ball. If anything, 2020 has taught us to embrace a certain level of unpredictability in our lives. And while a global pandemic probably didnʼt enter into most peopleʼs plans, one thing is sure: we will be feeling its impacts for the foreseeable future. No sprint to the finish line here. For support teams, this might feel a little daunting. And why not? Customers are reaching out in record numbers. Your team may still be working from home.
Searching for an alternative to Veriato? Veriato offers products like Cerebral (previously Veriato 360), Vision, Veriato Investigator and Veriato RansomSafe for advanced user behavioral analytics and insider threat prevention. And while they have handy features like Endpoint Control to lock or remotely access compromised computers, Veriato isn’t the best solution out there. Why? It’s highly complicated and better suited to a large organization that handles sensitive data.
Want to learn more about data? There are over 200,000 results when you search for “data books” on Amazon. We’ve separated the wheat from the chaff, and reviewed some of our favorite books that will help improve your data skills.
