Teams | Collaboration | Customer Service | Project Management

%term

Scoro: Transform the Way You Work [VIDEO]

After months of planning and behind the scenes work, we’re proud to present – our new Scoro video. We are grateful for everyone who has helped us throughout this project and hope that it shows the world what Scoro is all about – working smarter, not harder. We all deal with issues of immediacy and urgency nowadays. We’re always busy and expected to get more done in less time.

Part 1: Using Data from Reports to Improve B2B Customer Support

Reports. We all have to run them, and read them, and receive them, or submit them, and definitely explain them. But sometimes we get so caught up in the actions surrounding reports that we neglect to actually understand them. As a customer service professional, you have all sorts of data at your fingertips.

Rocket.Chat Named to Constellation ShortList for Enterprise Group Messaging

We’re happy to announce that Rocket.Chat, the leading open-source communication hub, was named to the Constellation ShortList™ for Enterprise Group Messaging in Q3 2020. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for the early adopters and fast follower organizations.

Deliver IT Process Automation on Unlock Account, Password Reset, and Access Management via Okta Workflow Automation

Is your business using Okta for Identity and Access Management? Then you might know how manually provisioning and deprovisioning users can be cumbersome for your IT team. Every new hire or company exit requires timely modifications to a user’s account. As a result, IT spend inordinate amounts of time on these processes and are distracted from other priorities, and your end-users suffer delays in productivity if their accounts aren’t configured correctly.

Deliver IT Process Automation on Unlock Account, Password Reset, and Access Management via Microsoft Azure Active Directory Workflow Automation

Research shows that companies that excel at customer experience have 1.5 times more engaged employees than companies with a record of poor customer experience. It’s also clear that companies who invest in employee experience can see a higher ROI than those who don’t. So what should you exactly do to keep your employees happy? You can start by automating some of your IT processes so that employees can self-serve themselves.

How to build integrations with Auth0 using Workativ Assistant

In the rush to invest in tools that provide more insights about the customer journey and help provide better customer experience, businesses may have overlooked another powerful tool for improving the customer experience—the employee experience also referred to as EX. Companies that actively work to engage their employees outperform their competitors by 147%.

How to enable JumpCloud ChatOps with Workativ Assistant

If you’re using JumpCloud as your business’ directory-as-a-service (DaaS) solution to authenticate, authorize, and manage users, then it’s high time you made the whole process effortless for your employees. Why? Because many a time, businesses tend to invest more on the technologies that improve the customer experience and neglect to do the same for their employees.

Top 7 Vericlock Alternatives (Features, Pricing, Ratings)

Tired of using Vericlock for your attendance and time tracking needs? Vericlock is an easy-to-use time-tracking app that’ll allow your employees to clock in and out from any device. It also lets you see your employees’ location with GPS tracking functionality. And while the Vericlock pricing is attractive, the time clock software has some serious drawbacks. For example, Vericlock limits you to only time and attendance tracking.

How to create a pyramid of clarity with Goals in Asana

As a team lead, one of your most important responsibilities is to help team members prioritize the right work to support your organization’s goals. Easier said than done, we know. The fact is there are countless projects your team can be working on at any given time—not all of them high priority or impact. So how do you keep pesky low-priority work at bay and ensure everyone is using their limited time and energy effectively?