Teams | Collaboration | Customer Service | Project Management

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Chat Essentials

Chat Supportive Actions Each chat conversation is supported by the following chat supportive actions to ease team communication and collaboration. When you right-click on any meesage, you would get a menu of chat supportive actions such as Reply, Forward, Copy, Edit, Delete, Recall, Flag, Respond Later and Info. {Alternatively you can hover on each chat message, you could find a small drop-down arrow icon. Click on it for the same chat suggestive menu}.

Integrations

Troop Messenger allows you to integrate with Google Drive, JIRA, GitHub, LDAP, Dropbox and if you want more, you can build automation with the APIs. Robust security, fingerprint access, End-to-End encryption add up to its list of features. The tool has a ‘privacy chat’ (Burnout) feature that allows users to chat confidentially in an incognito window where chat history gets deleted after the stipulated time.

Asana tips: Mastering project and Guest permissions

Did you know you can control who sees what information in Asana? Permissions in Asana let you control which information is public or private, who can access tasks and projects, and—if you’re an Asana admin—who is a member of your Asana Organization. Whether you’re an individual contributor, a team lead, or an Asana admin, here are some tips to help you master permissions in Asana.

Microsoft Teams Information Governance Success: 4 Critical Keys

It’s no secret that winning organizations often find new and innovative ways to not only manage the information they’re creating on a daily basis, but to track it as well. This is true both in terms of the tools you’re using like Microsoft Teams or Outlook, and where that information is saved (like with SharePoint, Salesforce or even network folders). How can users take advantage of the communication and collaboration and still find Microsoft Teams information governance success?

Apple Business Chat and Google's Business Messages: What you need to know about the two newest CX channels

2020 has been a whirlwind year, and with billions of people forced to contend with our new reality, we’ve noticed some interesting shifts in the way businesses and customers use messaging. As part of our new normal, where physical distancing and closures have changed how we work, socialize, and do business, use of messaging apps is increasing. According to our most recent Zendesk Snapshot, American smartphone users will spend 20% more of their time in messaging apps than before.

Salesforce Time Tracking: The Ultimate 2020 Guide

Want to know how you can track time in Salesforce? The Salesforce platform is a collection of productivity software that’ll help you automate various aspects of your business. From products aimed at sales, marketing, analytics and more, Salesforce has a solution for virtually everything. But how do you track the time your employees spend on any of those Salesforce solutions? Don’t worry. We’ll cover what Salesforce is and why you should set up a system for Salesforce time tracking.

Part 1: Taking "On-hold" Out of B2B Customer Support

“Due to increased call volume, hold times may be longer than usual.” How many times have we heard that when calling a customer support line? It’s frustrating enough when you have an issue that you need to get resolved without waiting endlessly on hold if you’re calling, or for an e-mail response if you’ve e-mailed in.

Integration of SolarWinds Service Desk with other business apps using Workativ Assistant

You might be familiar with SolarWinds Inc., the American company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. You might even be using their software like SolarWinds Service Desk for IT Service Management. What if there was a way for you to improve the experience of using SolarWinds Service Desk for your employees? There is, actually. It’s called Workativ Assistant.