In May 2016, Adam Hale, now CEO of Sage People, stated that “organizations invest millions in building their customer engagement strategies, but rarely know much about their employees.” This is now more relevant than ever. It is a no-brainer that organizations that invest in employee engagement see huge improvements to their customer experience. Satisfied employees equal satisfied customers. How/where can you start with improving employee experience?

How Freshdesk integration with Workativ Assistant can help speed up workplace support Did you know that after a bad experience with a brand, consumers are four times likely to stop shopping with them? So how can you provide the experience that your customers want? By keeping your employees engaged. Because engaged employees provide better customer service. And better customer service translates to customer retention. Get it?

As of October 15, 2020, Mattermost Extended Support Release (ESR) version 5.19 will no longer be supported. If any of your servers are not on ESR 5.25 or later, we highly recommend that you upgrade immediately. With our simple upgrade steps, it takes only a few minutes. Mattermost adopts a monthly tick-tock release cycle, with a new version shipping on the 16th of each month.

Looking for an employee attendance tracker to manage your team? Keeping track of employee attendance is vital for any business, large or small. However, without the right tools, this process can be a herculean task. To help you out, this article covers the best ways to monitor your team’s attendance. We’ll talk about the benefits of an employee attendance tracker, look at a sample attendance tracker template and explore the best attendance tracking software for your needs.

2019 was the worst year on record for data breaches by a long shot, increasing by nearly 79% from 2018. Billions of records were compromised as bad actors exploited vulnerabilities and insiders accidentally and maliciously compromised customer and company data. Unfortunately, the record won’t last long. As we approach the halfway point in 2020, this year is already on pace to be the most devastating year ever for data breaches.

Looking for some help with Zendesk time tracking? If you’re looking to deliver exceptional customer service and improve your brand image, Zendesk is definitely the tool for you. Zendesk is a powerful customer support management software that combines powerful tools to help you build an all-in-one solution for your customers. Whether it’s a knowledge base, self-service portal or online community page, Zendesk has you covered. However, that isn’t all they offer.

It’s more important than ever that sales teams are working all the leads and opportunities they have in their pipelines. So naturally, it would be really helpful for sales teams to be able to easily identify any deals that have been sitting in the pipeline for an extended period of time, without any action being taken on them. Leaving those deals go unworked is like leaving money on the table.

The last quarter has seen some exciting developments with Teamwork Spaces. Now, you have the ability to create content without having to start from scratch with our new Template Gallery; you can easily share and collaborate on content with clients and stakeholders using our new Public Page Share feature; and you also have the ability to export a space as a PDF.

Engineering Four ways Slack can help engineers find their ideal state of flow