As companies experience the outbreak of COVID-19, you’re likely holding team meetings with Zoom, Skype or similar applications. While Coronavirus made these applications popular, it also exposed serious privacy issues and security problems. Many remote companies trust proprietary-code platforms, such as Skype or Zoom, to communicate online. Although easily accessible, they do not disclose how they actually function.
With evolving technology and rising customer expectations as the byproduct, businesses need to be agile and accept change. Change is difficult, but as we’re experiencing in a world gone digital, imperative. At its core, change management is about helping people through change, whether you’re restructuring leadership, rolling out new software, or adjusting strategies that are no longer profitable.
Technology in Oil Companies Technology has become an indispensable part of any business organization in every industry. Whether it is deployed in a segment of business operations or used in the daily operation and management of the entire organization, every thriving business must integrate technology to stay productive and competitive. A new client who only recently discovered OneDesk has also found this fact to be true.
I’m into my third week of working from home and I’m starting to feel it. My back is playing up, my neck and shoulders are tight, and my legs are getting increasingly more restless. My make-shift remote work setup consists of a little desk and a dining table chair. Not exactly the ergonomic home office setup the health and safety department would recommend. Everyone is working under different circumstances, but we all want to be as productive as we can.
All of us are in the expectations business now, and with customer expectations reaching an all-time high, it’s up to companies to re-invent the wheel to stay relevant and engaged. But how do you identify the right channels to engage with your customers and how do you nail it the first time? That is always the burning question!
Managing a team remotely comes with its own set of pros and cons. If you’re managing a remote team for the first time, it’s easy to focus on the cons rather than the pros. You’re probably having a tough time staying on top of what everyone on your team is working on. In tandem, you’re most likely doing all you can to make sure that your team has everything they need to work conveniently.
Especially in an era of remote work, it can be difficult to manage the morale of your customer support team. After all, a support agent isn’t a career choice for professionals who are afraid to talk to people. Support teams in the B2B (business-to-business) industry are often full of social personalities and employees who choose to work in an office environment where they can collaborate with colleagues to solve problems.
If you work in a team, OneDesk offers an easy way to manage and share projects amongst team members. While you can share projects with individuals, often it is faster and more consistent to share your projects using teams. In OneDesk you can organize your users into ‘Teams’. Using teams is a great way to manage access to projects, with the least amount of managerial overhead. Here’s everything you need to know about teams in OneDesk.
As more and more teams adjust to working remotely, we’ve been relying on technology to help us to keep work going — even when we can’t be in the same physical space. Today, we wanted to share our remote work tech stack: the tools that have been helping us to continue working without interruption behind the scenes. Some of them we’ve been using for years; some of them have been on our radar for a while but we’re only fully utilizing them now.
