Teams | Collaboration | Customer Service | Project Management

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Phillip Ahereza and Allan Guwatudde win Mattermost Bot Hackfest with DigitalOcean Plugin

More than 2,000 developers from around the world participated in our open source bot hackfest, which we hosted on HackerEarth from January 10 through March 2. The goal of the event was to work with our community to create open source chatbots that integrate with Mattermost to accelerate DevOps and DevSecOps workflows, and we received many amazing submissions! We gave away $10,000 in prizes, including $6,000 cash to our top contributors.

7 Benefits Of Virtual Teams And How To Manage Them

Tons of companies have now been forced to start working remotely because of COVID-19. And for good reason, right? It allows employees to practice social isolation to keep themselves safe and avoid passing on the virus to anyone else. But increased personal safety is not the only benefit of having a virtual team. Virtual teams can help your company in tons of different ways!

Be the Leader You are Meant to Be-Even from Your Living Room, Part 1

“Right now, you as leaders have only one option: Lead your way out of this challenge.” That’s what Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People advises. He’s right. But leading in the best of times is difficult, and while many of the best leadership qualities and practices must apply these days more than ever, leaders must quickly adapt to an ongoing, very complex way of getting work done.

The Complete Guide to Customer Service Training (incl. Ideas, Games, Videos and Programs)

It’s impossible for a business to place too much of an emphasis on its customers. If your customers are happy, your business will have a better chance of succeeding. To make sure your business thrives, it’s critical for you to guide your valuable customers through each stage of their journey with your company and help them get amazing results along the way. However, keeping your customers happy isn’t easy.

Manage your workflow with Lists, Boards, Calendar, and Timeline View

Read this article in French, German, Portuguese, Spanish, or Japanese. While there are great ways to use Asana, there isn’t necessarily one “right” way. That’s because every team’s workflow is a little different. From teams that are saving the world’s whales and dolphins to organizations that are promoting health, wellness, and AIDS advocacy in the community, Asana is built to be flexible enough to work for your needs.

Customer retention: How to keep customers happy and reduce churn

Every business has a customer base that they’ve worked hard to attract and retain through a combination of marketing, social media and brand strategies. You invested a lot of time and effort (and probably money) to gain those customers’ trust, so it makes sense that you want to keep them. That’s where a strong focus on customer retention comes in handy.

10 Free & Paid discord Alternatives to watch in 2020

First things first, why are people searching for Discord alternatives? Well, Discord has surrounded itself with quite a few controversies. In 2017, Discord became a target tool for alt-right groups, and the app, due to lack of security, was used to rally up supporters. Discord is vulnerable to hacking attempts,and that’s one of the reasons why security-conscious organizations are looking for better and more secure alternatives to discord.

Wire named High Performer in G2 Crowd

First - a big thank you to all of our customers and partners who continuously show support and share their experience using Wire. When we launched Wire as the most secure collaboration platform, we were hoping the reception of the platform would be positive. We were not expecting to move from "Niche Vendor" to High Performer in such a short time.