The transition to remote work has all the feels. Like many teams, we’re navigating the transition to entirely remote work. Rather than reinventing the wheel, we’ve turned to our customers and community members for tips. Several of our customers have been operating remotely for years, and have developed effective strategies to empower their workers for success. Here are a few of our favorite tips.
For the last five years, I have worked primarily from home. I also worked from home in the 1990s, attitudes and technology have changed a lot in those 25 years. Now, in response to COVID-19, working from home will be different again in the future. This article explores these past, present and future eras of remote work.
TL;DR: Vision gives companies a goal to work towards. It gives teams — especially remote teams — specific objectives that offer step-by-step guidance for accomplishing important goals. Even when remote teams are separated by several time zones, a clear vision statement helps individual team members understand how every decision they make can have a positive impact for the entire company. Here’s how to get started. A vision statement is a lot like your company’s North Star.
Consumers today expect a personalized customer experience catered to them as individuals. In order to meet these expectations, you need to understand what your audience wants and needs, and you must understand how to deliver on those needs better than your competition. The CRM process helps your organization achieve these goals. Consisting of five main steps, it’s a strategy for keeping every customer interaction personalized and meaningful.
Your customer support team are heroes. Zendesk was founded on a belief in the power of great service experiences. We wanted the world to experience a positive interaction as the norm—as customers, as agents, and from any other side involved in using, operating, maintaining and paying for a customer support solution. Your company may have been founded on an entirely different passion. For amazing chocolate, or an alternative to big-box retailing experience, or a certain kind of footwear.
Whenever an organization decides to implement a field service solution, its immediate focus will be to remain competitive and manage their long term strategic goals. During the implementation phase, there will be multiple challenges that will make these organizations lose focus as such implementations will bring out their deficiencies in preparation, reveal process gaps and also question some of the business practices of the organization.
Mattermost 5.22 ships with new features designed to help your team work faster.
COVID-19 is going to be a tipping point for the work-from-home business model. Work from home tools and productivity apps like Microsoft Teams, Zoom, Slack, and Troop Messenger have become an essential. Business owners and team leaders are now relying on these tools to manage their staff remotely. Remote work has become a trend that’s showing no sign of slowing down. There has been a considerable upswing in the businesses that are operating remotely.
In Part 1 of this series, we introduced Mike Caracalas, leadership coach, executive consultant, and author of Ten Strategies to Get Better Results with People, who says that “Right now, you as leaders have only one option: Lead your way out of this challenge.” We continue our chat with Mike, talking about how to keep things fresh as the weeks go on and how to reacclimate to working “together” in the literal sense when our workplace doors open back up.
