If your organization already uses Jira for software development or project tracking but lacks a service desk, then this is perfect to have the best of both worlds. The InvGate Service Desk and Jira integration allows you to add a help desk to your Project Management and software development tools in just a few clicks.

In-app chat API is crucial for businesses seeking to maintain a competitive edge and foster customer loyalty. Without it, companies often risk losing vital customer connections, decreasing engagement and potential revenue losses. In-app chat APIs and SDKs offer real-time, efficient communication, essential for enhancing customer experience and driving business growth.

Check out the highlights from our most recent update, Platform Release 650. This is our biggest release so far with 457 features, improvements, and bug fixes.

Your customers expect to engage with your business on their terms, through the channels they prefer. Omnichannel customer service is a strategy that allows businesses to provide seamless and personalized support across all channels throughout the entire customer lifecycle. By implementing an omnichannel approach, businesses can improve customer satisfaction, loyalty, and overall experience.

In December, we’re focusing diligently on technical improvements to further enhance Scoro’s overall performance. With this, we’re getting ready to wrap up 2023 and one thing’s for sure – Scoro is ending the year bigger and better, with a host of new capabilities. We’ve put together a year-end list of key improvements for a quick look back. Are you already making the most out of these updates?

Dashboard, Projects, and Users Reports have been completely redesigned to display more and better data. At the top of each report, a summary of totals for the selected period is presented. All charts and tables have been redesigned, including information on scheduled time entries, work schedules, custom fields, time-off, rates, and costs. Highlights: The reports offer enhanced information by integrating work schedules and scheduled time entries, providing deeper insights.

This article was originally published on Jan. 19, 2021, and was updated on Nov. 21, 2023. As an internal communicator, you know the value internal comms brings to the table. But can you prove that value to decision makers in your organization — the folks who hold the budget for IC software, tools and services like a modern intranet?