Insurance BPO Services: These days, insurance company staff do most of their work online. They use computers to find potential customers and handle things like processing claims and signing up new clients. Because of this, it’s really important to keep a close eye on what your insurance team is doing, minute by minute. That’s where employee monitoring software like Flowace comes in handy. It helps ensure everyone stays safe while they work.

In this post we explore sales leaderboards by discussing how they work, key benefits, and how you can implement them within your sales team.

Artificial intelligence has the potential to not only improve the customer experience, but also drastically improve the admin and service operations experience. We believe AI can make service operations much faster and more efficient, allowing service teams to focus on delivering better CX instead of being bogged down by time-consuming admin work. As such, we acquired Tymeshift in June 2023 to give organisations using Zendesk an easier way to manage their teams.

Hard work is always a key ingredient to success, regardless of industry. However, it is easy to fall in love with the grind, forgetting that there may be new ways to make the job easier. Given the importance of workforce efficiency in today’s competitive landscape, it is wise to leverage available technology for the workplace. One popular way successful businesses and teams do this is by using automation technology.

Asynchronous work — when team members collaborate on the same project or assignment, but not at the same time — is a growing trend in the world of digital and Agile product development. Many teams have discovered that when time is of the essence, scheduling yet another meeting to “sync” might not be the best call. With full calendars, different time zones, and tight deadlines, asynchronous work can be a more efficient and flexible alternative.

Within thе sеcurе communication domain, thе choicе bеtwееn chat platforms can bе a critical dеcision for businеssеs. Mattеrmost and Elеmеnt еmеrgе as two prominеnt playеrs and еach catеring to distinct audiеncеs.

Great leaders always follow leadership goals, ensure their teams perform well, and help the business grow. But great leaders are not born but trained and created over time. Setting leadership development goals is a key part of the process of turning yourself into a great leader. This involves identifying areas for improvement and skills that leaders should possess and then consciously working toward developing these skills. Which leadership goals should you focus on in the coming year?