Teams | Collaboration | Customer Service | Project Management

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Jira Work Management Monthly Minute: November 2023 | Atlassian

Learn more about the latest Jira Work Management updates in our Monthly Minute. Customize how your tasks are visualized, work from anywhere with mobile app updates, and add approval steps to your workflows. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place. Connect with Jira Work Management and Atlassian.

Rotating Shifts Explained: Pros, Cons, and Best Practices

The concept of a traditional 9-to-5 job is swiftly becoming a relic of the past. As businesses strive for flexibility and efficiency, adopting rotating shift schedules is on the rise. Whether you’re an employer looking to optimize your workforce or an employee navigating the challenges of changing work hours, understanding the dynamics of rotating shifts is crucial.

Insightful Tools for Insightful Leaders: Enhancing Remote Work with Performance Analytics

Explore the benefits of performance analytics tools for remote work and learn how to become an insightful leader that knows how to monitor pc activity without being creepy. Discover the best options for managers and remote employees to optimize productivity and engagement.

Background Checks for Contractors: All You Need to Know

Regardless of a role’s complexity and the critical skills gap that needs filling, bringing on board skilled technical contractors can provide immense value to a company. Hiring high-quality contractors can provide both a reliable short-term stopgap to keep operations running while full-time replacements are sought, or even as a long-term recruitment strategy for businesses in the tech space.

How data, technology fuel customer experience with Rivian's Diane Lye | CWZ Podcast

On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future. 🕰 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How to use the new board and backlog in Jira company-managed projects | Demo Den | Atlassian

In this demo, Eoin Ryan, Senior Product Manager, walks you through the enhancements that have been made to the board and backlog on company-managed Jira Software projects. Say hello to inline editing, more out-of-the-box filters, redesigned epic and version panels, and much more. None of the functions you use to plan or track will be lost – just upgraded for a better experience.

Leadership Agility and Resilience | Scaling Enterprise Agility | Atlassian

Guest host Nick Polce, Business Agility Practice Lead at Accenture, speaks with Diana Larsen, Leadership Agility Advisor at Eos House Consulting. Nick and Diana sat down at the Agile Australia Conference to talk about how, even though retros are often a device that gets set aside when things are busy, changing your teams’ way of thinking about retros can improve efficiency in both short sprints and over the long term.

How Technology Is Revolutionizing Communication In The Transportation Sector

There was a time when transportation technology focussed almost solely on speed. Bullet trains and Concorde airplanes were the high standards of travel innovation, and the notion that faster was better reigned supreme. Nowadays, new goals are taking precedence in the transportation sector. Accessibility, sustainability, and efficiency are hot topics, while journey planning, tracking, safety, and security sit high on the priority list for both operators and consumers.

Best Practices for Growing Your Customer Support Team

These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. To add a personal touch, or when virtual tools do not result in a resolution, companies must still provide the option for customers to talk to a human.

Avoid these three generative AI pitfalls - and what to do instead - according to IT leaders

In the year since generative AI became widely available, the world has changed enormously. As of February, ChatGPT set the record for the fastest-growing user base. Once a novelty, generative AI now forms the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals and art. With generative AI, there’s a strong sense that understanding how it can be used is uncharted territory.