Teams | Collaboration | Customer Service | Project Management

%term

How IT project managers succeed with project management software

Let’s face it: IT projects are notoriously complex. So is managing them. With shifting client requirements, unknown endpoints, finicky development languages, and the constantly evolving nature of technology itself, information technology projects face more potential hurdles and pitfalls than their analog counterparts. To overcome these challenges, IT project managers have specialized training and often more experience.

Optimize Core Web Vitals for SaaS and Custom Apps

A set of metrics known as Core Web Vitals have become key indicators of website performance and user satisfaction. Monitoring and optimizing these metrics for web pages can be challenging. Today, we learn how to use synthetic and real-user monitoring to measure, analyze, and improve Core Web Vitals. Delivering a smooth user experience plays a pivotal role in determining website application success.

Service Desk Standard Operating Procedure: Guide + Free Template

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. When designing a SOP, the key lies in keeping it simple, clear, and making sure it incorporates everything the user needs to follow it accordingly.

NY Times tech workers strike against return-to-office policy

The world of work is changing rapidly, and recent events at The New York Times have brought this transformation into sharp focus. Tech workers at the renowned publication recently staged a half-day strike to protest against return-to-office rules. This incident highlights the importance of flexible work arrangements and the complexities of the modern workplace.

Optimize Operations and Drive Business Growth | Freshworks

Imagine unlocking actionable insights, enhancing operational efficiency, and boosting customer service performance - all without the need for cumbersome analytical reports. Generative AI tirelessly analyzes performance data, identifies critical insights, and proposes optimizations that go beyond expectations. Need proof? Freshworks' beta customers efficiently directed over 14,700 tickets, saving agents a staggering 83% of time on ticket triaging. Whether your aim is streamlined operations or catalyzing business growth, watch how generative AI empowers organizations to achieve more with less.

Creative Ways to Write Creative Briefs [+ Templates and Examples]

Creative work is often thought to be instinctive instead of planned—not true. Seasoned marketers love creative briefs! And there are plenty of good reasons why – You get a clear plan of how to go about things. You can chalk out trackable goals and requirements. You can define the scope, campaign goals, deliverables, and deadlines proactively. You can ensure everyone on the team is on the same page, working without confusion or misunderstandings.

What's New In Workstatus? A Comprehensive Product Update

In a world where change is the only constant, staying at the forefront of innovation is not just a choice; it’s a necessity. And at Workstatus, we’ve taken this principle to heart. As we roll out our latest product updates, we’re excited to introduce you to a new dimension of productivity, efficiency, and user satisfaction.