Teams | Collaboration | Customer Service | Project Management

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The Ultimate Guide to Employee Monitoring Software: Features, Benefits, and Ethical Considerations

Productivity translates to ROI for businesses, but we often ignore its importance for employees. Employees who have a sense of belonging and are satisfied at the of the day with their contribution towards shared & clear goals defined by their organization tend to work for longer duration. So, it is actually a win-win situation for companies when they realize productivity is a mutual factor contributing to strengthening the relationship between employees and employers.

Identifying Wasted Time and Inefficiencies at the Workplace

Workplace inefficiencies and wasted time are the leading causes of numerous problems in organizations. You and your team need to identify the root causes of inefficiency and wasted work. There are different ways to identify and mitigate inefficiencies and causes leading to waste of time. In this blog, we will explore workplace inefficiencies and identify the prominent reasons why employees tend to waste time in offices. Once we find the causes, we will move forward to the solutions.

ServiceNow Integration

In this video, we'll be covering the benefits of the ServiceNow integration. We'll also go through the configuration process allowing you to follow along and quickly configure this integration. The integration will allow you to automatically create and resolve incidents based off of alarms triggered in Exoprise. With incidents being sent to ServiceNow, you can begin automatically assigning incidents to the correct teams based off of criteria or automatically escalating issues that have not been addressed yet.

Experimenting with AI responsibly and transparently with Economist Impact's Jeremy Kingsley

Jeremy provides much useful insight into how companies can approach the adoption of #AI in a responsible way, while leveraging it to its fullest potential. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

10 Work Innovation Summit takeaways to unlock AI's potential

For many of us, the way we work is broken. But the combined power of humans and AI offers a potential solution. At The Work Innovation Summit, we explored the potential for AI to transform the way we work. The event highlighted the magic that unfolds when AI—rather than adding to the work pile—alleviates repetitive tasks and allows humans to channel their ingenuity, empathy, and passion into purposeful, meaningful work.

The role of the cost breakdown structure (CBS) in effective project planning

Projects have lots of moving parts that can make it difficult for agencies to create an accurate budget. But while that’s true, not having an accurate budget can result in negative consequences, like not having enough money allocated or being too optimistic and ending up missing deadlines — which can significantly impact client satisfaction.

Mastering the Help Desk Staffing Model: Practical Strategies for Success

As the complexity of the help desk staffing model continues to grow, businesses grapple with essential questions – When is the right time to expand the team? How to identify and hire the best-fit candidates? And what's the ideal headcount for an efficient service desk?

What is a sales project manager? (And how to become one)

Do you love crushing sales goals and being part of new development? Are you the type of person who wants to make a direct contribution to the agency you work for? If you answered an enthusiastic “YES” to these questions, a sales project manager position may be right up your alley. For projects to succeed, they need strong leaders to manage timelines, work well with teams, and solve problems that could impact the deliverable. This role isn’t for everybody.