Now more than ever before, workers have access to powerful digital platforms that allow them to work smarter, not harder. Generative artificial intelligence (GenAI) and modern intranets make it easier for employees to improve productivity and accomplish more in less time. And the productivity boost couldn’t come at a better moment.

There was a time when people used to manually convert images into text for editing, sharing, or printing. It was a time-consuming and tiring task that left the extracted text with human errors, thus requiring editing, which again takes time. With the invention of OCR (Optical Character Recognition) technology, this tiring task has become the simplest and easiest.

Every single company has something in common. For this single aspect, industry is irrelevant. We’re talking about that bottom line. Dollars. Profit. Greenbacks. Bread. Cheddar. However, you want to put it. Every business is in business because they want money. They need it to pay employees, innovate to build better products, provide necessary perks like insurance, and so many more. A major part of all company finance is invoicing.

Mobile apps have become indispensable for almost any job. One way or another, employees use them to access their work platforms from anywhere at any time. And that’s the kind of flexibility we aimed to improve with the new InvGate Service Desk mobile app. If your organization offers multi-site support across diverse locations or provides remote IT support, having a mobile help desk is absolutely indispensable for agents to provide consistent help despite the device where they choose to do so.

In the dynamic world of employment, certain actions and behaviors can lead to the termination of an individual’s position. It is crucial for both employees and employers to understand what constitutes a fireable offense in the workplace. This comprehensive guide will explore the top 17 reasons why companies may choose to dismiss employees, ranging from poor performance and attendance issues to more serious violations such as dishonesty, harassment, and safety breaches.

It’s another new year and potentially a new IT service management (ITSM) budget for many. But what ITSM trends should your IT organisation be focusing on? The quick answer is “those that will help improve what matters most to employees and business outcomes”. However, this isn’t really what you came to this blog to read about. So, to help, here are some of the top ITSM trends that might apply to your IT organisation in 2024 and my thoughts on some of them.

Your product roadmap gets everybody on the same page about the vision and direction for your product — from what goals you’re aiming for to what features you’re working on (and what ones you’ll work on next). It’s chock full of valuable information for your internal team members and external stakeholders. But that doesn’t make any difference if people can’t actually understand it. Roadmaps can quickly become unwieldy.

Strike a harmonious work-life balance with the 168 Hours Technique. Embrace tools like digital planners and Insightful's employee time tracking software. Navigate challenges, boost coordination, and gain real-time insights. Make every hour count!

In the dynamic world of legal practice, efficient time management is not just a prerequisite; it’s the foundation upon which success is built. Attorneys navigate the delicate balance of providing exceptional legal services while ensuring they are duly compensated for their time. The age-old debate between block billing and Flowace time tracking software has persisted, but a paradigm shift is underway.