Teams | Collaboration | Customer Service | Project Management

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How to Prepare for Formal Meetings in Teams

Formal meetings in Teams become unproductive in the absence of ample preparation. Companies sometimes neglect the idea of meeting preparation and proceed with informal discussions instead, as it’s easier to just click the call button, compared to elaborate coordination and planning. As a result, follow-up meetings increase, which burns out the meeting participants.

Q3 '23 What's New: Trust and Security Updates at Zendesk

In this video, we reveal our new announcements for trust and security for Q3 of 2023. Highlights include our continued commitment to reducing security risks and improving organizational efficiency with features like expanding two-factor authentication and granting more advanced permissions to streamline operations.

Introducing Time Doctor's Unusual Activity Report: Revolutionizing productivity and transparency with AI

At Time Doctor, we are dedicated to providing innovative solutions that empower teams to reach their full potential. We understand that accountability, transparency, and trust are crucial elements for the success of any remote workforce. That’s why we’re thrilled to announce the launch of our latest feature: the Unusual Activity Report.

13 Tips to Boost Your Ticket Queue Management - And Prevent it From Piling up

Effective Ticket Queue Management prevents tickets from piling up on your service desk and ensures that customer issues are addressed promptly. On the other side of the road, an overloaded ticket queue can lead to delayed responses, frustrated customers, and a drop in overall customer satisfaction. If you haven’t defined a clear ticketing process flow, or your customer base suddenly starts growing, you might find that your queue gets messier and more difficult to manage.

Best Payroll Applications For Small Businesses (3 Options)

When I’m looking for the best payroll app for small businesses, I want to see the following: Handling payroll is an essential task, which includes collecting data on employee work hours, generating pay stubs, and taking care of payroll taxes. An effective payroll system makes this complex process seamless, playing a critical role in streamlining workforce management and making tax filing a breeze.

Payroll App For Employees (3 Options)

A payroll app for employees can offer the following features and benefits: If you are looking for the best payroll apps on the market that enable you to track employee time and process payroll with ease, you’ve come to the right place. There is no shortage of user-friendly time management solutions available that can seamlessly connect with your go-to payroll provider.

Client Education and Virtual Assistance in the BPO Industry

In a detailed conversation with Liam Martin, Cody Barton, the co-founder of StartVirtual, delves into the vital necessity for enhanced client education within the BPO industry, specifically focusing on the real estate sector. Barton emphasizes how effective training and establishing clear success goals can significantly boost client satisfaction and results. StartVirtual, a company dedicated to offering virtual assistance services in the real estate field, is leading the charge in this innovative approach.

Self-service task creation helps employees meet unique client needs: Self-Assigned Tasks are here!

One of the most obviously useful reasons to adopt Time Doctor is how we make it simple to track and analyze the time your team dedicates to various projects, clients and tasks. Without the need for separate project management tools, this makes it possible to understand workloads, accurately bill clients and correctly pay employees/contractors. This incredibly valuable connection between time, tasks and invoicing/payments does require some work on the back-end.

Transforming Meeting Discussions into Action Items in Teams

Action items are one of the most crucial pieces of information that teams can generate from a meeting. It elevates meeting productivity in MS Teams as it translates the discussion items into achievable tasks. However, the simple to-do lists may be insufficient to track everything, from assignment to completion. Meeting organizers may need a meeting solution that can record and trace action items from meetings.