Running a call center efficiently requires focusing on a lot of areas at the same time. But, how can center managers do that? Well, a good starting point is having the right workforce management (WFM) system for your call center. For example, WFM helps you predict how many calls you’ll get to ensure you have enough agents with the right skills. It focuses on keeping agents happy and your customers satisfied, all at the same time.

Accurate revenue forecasts are critical for sustained business growth and profitability. Without them, you’ll find yourself guessing about your financial needs. Which leads to misguided sales targets, less profitable project pipelines, and overworked or underutilized employees. Stop the guesswork and learn how to use revenue forecasts to make data-driven business decisions. This way, you can support the company’s financial health. And your team’s ability to do their jobs well.

Ever feel like tracking deadlines, task assignments, and progress updates is a never-ending struggle? You're not alone. Project managers everywhere face these common hurdles, often leading to stress, delays, and inefficiencies. Most project management teams juggle multiple projects, each with its own set of deadlines and priorities. The sheer volume of tasks and the need for constant updates makes it difficult to keep everything on track.

We’re bringing you a few small but useful usability improvements in the project view this month, from task sorting to updated calculation logic in the budget charts. Consider it a little summer maintenance as we prepare for some bigger updates coming your way.

In an increasingly globalized world, effective International Human Resource Management (IHRM) has become crucial for organizations operating across borders. As we enter 2024, HR professionals face new challenges and opportunities in managing diverse, international workforces. This article explores the top strategies for IHRM, focusing on how to navigate cultural differences, ensure compliance with varied legal requirements, and implement best practices for global talent acquisition and retention.

In today’s complex regulatory landscape, every business needs a solid compliance plan. A compliance strategy helps lower the risk of fines, legal issues, and reputational damage by ensuring that your business complies with legal, ethical, and regulatory duties. Beyond just obeying the letter of the law, an effective compliance strategy promotes a culture of integrity and responsibility that supports operational excellence and long-term company growth.

Governance models have been used by both small organizations and large corporations for executing governance responsibilities. They do so by clarifying reporting lines, providing mechanisms for decision-making, identifying risks, and defining roles and responsibilities, and limits of authority. With the right model, a company and its board can effectively boost their capabilities to implement governance and conduct a more active oversight.