Teams | Collaboration | Customer Service | Project Management

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The top compliance metrics every organization should monitor

Understanding and keeping track of compliance metrics is important to ensure your company stays efficient and in line with the rules. Compliance metrics give you useful information about your company’s compliance program and help compliance officers, teams, and upper management make choices based on facts. You can monitor compliance efforts, lower compliance risks, and boost total performance if you know and use the right metrics.

Your guide to regulatory compliance in a data-driven world

Regulatory compliance is a cornerstone of responsible business. The trouble is, compared to actual cornerstones – which are stable and solid – regulatory compliance is more like molding putty. There is a myriad of workplace compliance regulations, including some you might not realize apply to your business. Many of the regulations overlap. Others contradict. In this complex landscape, a regulatory compliance policy is crucial for any business handling sensitive information.

Top 11 KPIs for Consulting Services to Drive Profitability

KPIs for consulting services tell you whether your firm is on track to achieve its objectives or falling short. Without tracking these metrics, you can’t objectively evaluate performance in key areas like financial health, resource utilization, client acquisition, and project efficiency. Boost your project success and profitability by accurately measuring the 11 most important KPIs for consultants.

4 Strengths of Shared Services Organizations for Remote Companies

The rise of remote work has fundamentally changed the way companies operate, bringing new challenges and opportunities for businesses worldwide. Among these opportunities is the concept of shared services organizations (SSOs), which can be particularly advantageous for remote companies. Shared services models centralize key business functions—such as HR, finance, IT, and customer service—into a single, unified organization that supports multiple business units.

Are your remote workers overemployed? Here are the red flags

Because more people are working from home, being overemployed is becoming more prevalent, which makes things harder for companies. People are overemployed when they have more than one full-time job, often without telling their bosses about it. This can give workers financial security, but it also comes with a lot of risks for businesses. To stay productive, follow moral standards, and make sure your online team works well, you need to be aware of and deal with the risks that come with overemployment.

Call Center Management: Benefits and Strategies Explained

Effective call center management is essential for organizations seeking to optimize customer interactions and enhance operational productivity. It is dynamic and requires strategic planning to handle large call volumes, maintain quality, and ensure that agents perform at peak levels. According to Call Centre Helper, 95% of call center professionals view customer satisfaction as the most important metric.

How do I create a report containing all the tickets created in the last 30 days?

Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Exploring Unconventional Sources for Business Advance Loans

Unconventional sources for business advance loans refer to non-traditional or alternative financial channels providing capital to businesses. These sources stand apart from traditional banks and credit unions, offering unique lending options such as peer-to-peer platforms, invoice financing services, and crowdfunding. The evolution of these sources is reshaping how businesses approach funding, highlighting the importance of understanding and leveraging these alternatives.