Teams | Collaboration | Customer Service | Project Management

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How Asana uses work management to optimize resource planning

Initiatives can’t succeed without the right resources. Nobody knows this better than Rita Khayat, Asana’s Head of PMO for Strategy and Operations. Khayat is responsible for keeping business-critical goals on track—which she does by allocating the right resources, at the right time, to the most important work. Khayat’s team is responsible for four main business areas within the CIO org: Resource management is essential for each of these areas.

Zendesk Relate 2024 keynote highlights: AI, CX, WFM, QA, and more

👉 Zendesk Relate 2024 keynote highlights ⚡️ Join CEO Tom Eggemeier, Senior Vice President of Solutions and Product Marketing Lisa Kant, and Senior Vice President of Product Management Paxton Cooper as they announce the launch of autonomous AI agents, workflow automation, agent copilot, Workforce Management and Quality Assurance capabilities — all powered by Zendesk AI.

How to create a cross-functional team in 4 simple steps

A cross-functional team is a permanent or temporary group of people with different types of experience working together to achieve a common goal. Cross-functional teams benefit companies because when team members with multiple skill sets work together, they can pursue company goals more efficiently. In this piece, we’ll explain what a cross-functional team is and provide tips for how to build one.

How to Start an Agency: Step-by-Step Guide to Success

Are you looking for a way to start your own business and be in control of your own future? If so, starting an agency might be the perfect option for you. However, it’s also going to be a lot of hard work. There are many things to do to get your business up and running. This article will discuss the steps you need to become a successful business owner of an agency and everything you need to know to get started, from choosing a niche to set up your finances. Let’s dive in!

Marketing Your Game and Making Money: Choosing the Right Methods - and Keeping Your Team Working Smoothly Together

Launching a game into a jam-packed market and planning to make a profit requires more than just an original idea and slick gameplay to back it up. So much of success in this sphere boils down to picking the right marketing strategies that resonate with your target audience, as well as monetizing your pride and joy in an appropriate way. There’s also the fact that your team are the gears behind the scenes, and they need to mesh perfectly to drive your project forward properly at all points.

Sleep's impact on employee well-being and productivity

In the relentless quest for productivity, businesses globally are turning to numerous strategies—from adopting the latest technology to revising management techniques. Yet, one of the most effective tools is often overlooked: sleep. In addition to supporting individual health, proper sleep promotes organizational efficiency, employee well-being, and productivity, which drive cognitive function, creativity, and decision-making.

ITSM Maturity Model: From Chaos to Strategic Value

Welcome to the world of IT Service Management (ITSM) Maturity Model. Here, chaos turns into strategic business value. As a service provider, you face the challenge of giving high-quality services. You deal with many stakeholders and complex processes. The ITSM Maturity Model is based on the basic understanding of ITIL . It helps you check and boost your service management skills.

Facilitate Flexible Work Schedules For Work-Life Balance

Balancing work and life can be tough when you're trying to manage a team's schedule, especially if your team loves flexibility. Workstatus is here to simplify this for you. Challenges: Misaligned Tasks: It's easy for tasks to get confused when everyone works different hours. Lack of Structure: Without a clear plan, work can become chaotic. Scheduling Conflicts: When everyone's working flexibly, it's hard to get the whole team together.