In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial. One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams.

Computing pioneer Alan Kay once said, “The best way to predict the future is to invent it.” As an agency in charge of developing, launching, and marketing new products, each new product development process is an opportunity for you to mold the future. It’s also a process where a lot can potentially go wrong.

Wondering how to measure the productivity of remote workers? Get straightforward answers and read about the importance of establishing clear goals, monitoring employee activities, and fostering a positive company culture.

Thorsten Hinterkeuser, Head of Customer Services at rahm GmbH tells us why wallboards are so important for his contact center and how they’ve positively impacted the whole team’s performance. Thorsten made a lot of changes when he moved into his role a year and a half ago. The team was moving to Salesforce which had a ripple effect for many of the other tools they were familiar with. He also had to change their phone service provider, and as a result the wallboard tool they were using.

Did any of your employees start from 1 and are at 1 even after months of working in your organization? Then you may need to make a performance improvement plan for them pronto. Familiar with this term, and looking for some guidance? Here’s the ultimate guide to developing an effective performance improvement plan.

Learn how to track remote employees to enhance workload distribution, efficiency, and security. Get the scoop on the best tools on the market for time tracking, project management, and email activity analysis.

This article was originally published on Inc. Over the past decade, the corporate world has obsessively chased digital transformations. But now, surrounded by a clutter of apps and incessant digital notifications, it's become painfully clear: we've been duped. Our workplaces have become dense jungles of digital clutter, leaving workers frazzled and exhausted. It's time to cut through the chaos.

Two AI experts weigh in on how the technology can help teams do more and collaborate better.