Explore how Insightful’s hours tracking software revolutionizes service quality in BPO operations. From bridging communication gaps to reducing employee turnover, discover actionable insights and best practices to enhance client satisfaction and streamline operations.

Employees enjoy a flexible lifestyle in this new era where hybrid is the new normal. Employers have no issues even if they work while traveling, provided it is delivered on time. However, not all instances can be this easy to flow, so employee performance management is a must to maintain the desired equilibrium between discipline and freedom. It helps an organization organize employees and resources and checks their activity/productivity ratio. Using an employee monitoring tool is helpful here.

The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.

Your role changes throughout the week and even throughout the day. This is comms, after all. We wear many hats. Sometimes you are the creator. Sometimes you’re the strategist. Sometimes you’re the boss. Sometimes you’re bossed.

When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.

In the current economy, every business is trying to reduce liability and operational costs. CEOs, CFOs, and CIOs’ top choice is to outsource as much as possible. However, outsourcing itself is not always successful due to many reasons. Today we are only focusing on how we make outsourcing successful and what process we can outsource. What are the tools to be used to make it successful? Get Free Demo.

Discover how BPOs adapt to remote work with employee monitoring solutions, cost-saving strategies, scalability options, and enhanced resilience measures. Explore the intersection of remote work and BPO services for optimized operations.

Effective project status reports are the best way to keep your stakeholders aligned and in the loop during your project progress. These high-level updates proactively let your team know if a project is on track, at risk, or off track—so you can course correct if necessary to hit your deadlines every time. Learn how to create project status reports in a few easy steps, plus check out a template you can use right away.