Teams | Collaboration | Customer Service | Project Management

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The evolution of the HR operating model: Integrating people and culture strategies

Human Resources (HR) have experienced an important change in the constantly changing field of people management. With a variety of titles like People Operations, Human Capital, or Employee Experience Architect, HR is emerging as a key role in navigating the unknowns of the work of the future as we stand on the edge of a new age. Today’s HR professionals face a variety of challenges in this dynamic climate, which calls for a proactive and strategic vision.

10 business intelligence tools for small businesses

Think business intelligence (BI) is only for the big guys? Not anymore. In the past, business intelligence software was expensive and effectively limited to big businesses. Integrating it into existing systems (let alone running it) required more resources and IT infrastructure than the typical small to mid-sized professional service firms could muster.

Smart restaurant solution Lunchbox reduced 50% of its manual efforts using Zoho Projects.

Lunchbox, a smart restaurant solution provider, is on a mission to transform every restaurant's workflow to the likes of an international food chain, emulating its efficiency and capabilities. Watch Shaun Markus Lee, ambitious founder of LunchBox as he talks about how Zoho Projects, along with numerous other suites of Zoho, helped his company weather the challenges that it was presented with.

Performance monitoring - Identify and improve workplace inefficiency

With evolving workplaces, teams are working in distributed environments that have made it tricky for organizations to keep track of remote employees’ behavior and align their efforts to business goals. The growing cases of unproductive website usage in remote work are causing companies to suffer a significant loss of around $28bn every year.

6 tactics for scaling resource management in enterprise orgs

Managing resources effectively is crucial for large enterprises to succeed. As organizations grow in size and complexity, work that was once manageable becomes a multifaceted challenge as more projects, cross-functional teams, and objectives enter the mix. Often, enterprise leaders find themselves tackling demands and shifting priorities to maintain efficient and effective resource management.

Persistent chat today: standard but still beneficial

Email remains a trusted means of official communication. However, instant messaging enables real-time collaboration critical for swift updates. Instant messaging complements email's reliability with the immediacy of today's work demands. In this scenario, persistent chat has emerged as a standout solution, offering versatility and convenience, especially in workplace interactions and customer service scenarios.

Revolutionizing dental practice management: Dentistry Support's remote support services

Innovation has a critical role in enhancing patient care and operational effectiveness in the dynamic field of healthcare. Dentistry Support, which was established in 2019 by Dr. Stefan Borgas and Sarah Beth Herman, is a pioneer in the dental field, providing remote support services that enable dental businesses to thrive. This blog post explores Dentistry Support’s journey, the services it provides, and the transformative impact of its approach on the dental practices it serves.

Transform your customer service teams into superheroes with #ZendeskAI

🚀 Our intelligent bots can automate answers, reducing ticket volume and allowing customer service agents to level up as experts by focusing on essential tasks at hand. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.