Teams | Collaboration | Customer Service | Project Management

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Be confident in your artificial intelligence with Zendesk AI

💯 Here at Zendesk, we're committed to making the confidence level of each customer service prediction available to you transparently. 👏 Why? Human oversight is crucial to applying #GenerativeAI in CX because technology should complement, not replace, human interactions. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Introducing Retroactive User Rates: Helping client billing be as accurate as possible

Although time travel is still a figment of our imagination, our latest release will give you the illusion of going back in time. Picture this: You’ve given your team member a much deserved promotion for their hard work on a big project and amidst the happy celebrations, you’ve forgotten to change their billable rate on said project.

Cloud Based Attendance System | Benefits and Options For Small Businesses

Cloud based attendance systems leverage online applications and mobile apps to digitalize and optimize attendance tracking. With features like geofencing on mobile apps, employees can conveniently clock in and out from specific locations, ensuring accuracy and preventing time discrepancies. The mobile app functionality of these software also empowers employees to request absences, view work hours, and track vacation days on the go.

4 Most Popular Ways to Create a KPI dashboard

KPI dashboards are an essential tool for any business leader who wants to monitor how their business is performing, and stay on top of real time data. There are many ways to create a KPI dashboard. We go into further detail on how to approach choosing the right KPI dashboard software in our 2024 Dashboard Buyer’s Guide. In this article, we explore the four most common methods businesses use to create KPI dashboards. They include.

Best Employee Leave Software For Small Businesses

Employee leave software is a valuable tool for both employers and employees, as it simplifies and streamlines the process of requesting and managing time off. The software provides employees a user-friendly platform to submit leave requests, allowing seamless communication with their employers. The accessibility of this software ensures that employees can easily plan their holidays and maintain a healthy work-life balance.

How to Calculate Payroll: A Complete Step-by-Step Guide

In the world of business, one of the most crucial administrative tasks is the accurate calculation of payroll. Whether you’re a small business owner or a human resources professional, understanding the intricacies of payroll calculation is essential for the smooth operation of any organization.

Embracing Diversity in Work Patterns with 'Ways of Working' Meetings

Explore our comprehensive guide on enhancing team synergy in diverse work environments. Learn how structured 'Ways of Working' meetings and Insightful's advanced tracking tools can transform your team's productivity and collaboration. Discover practical strategies for aligning diverse work patterns, improving communication, and leveraging employee timekeeping software for optimal team performance.

Understanding User Activity Monitoring (UAM) And Its Importance

Running a business comes with its challenges, especially when it comes to managing employees. Some might try to avoid work or delay projects, thinking they can get away with it. Keeping a close watch on what’s happening in your company is crucial for its success. Imagine being right next to your employees, ensuring they stay focused. That’s where employee monitoring software steps in—it gives you similar oversight, even if your team is spread out or working remotely.

How workplace wellbeing is reshaping modern business practices

Workplace well-being has become more and more recognized in today’s business environment. Positive trends are revealed by the American Psychological Association’s 2023 Work in America Survey. It demonstrates that over 77% of workers are happy with the mental health assistance that their companies offer. But a more complex story comes to light when we compare this with Mind Share Partners’ 2023 Mental Health at Work Report.